Teller Operations Coordinator

First Horizon Bank; Nashville (TN); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading financial services company is seeking a Teller Operations Coordinator in Nashville to manage customer satisfaction, team training, and cash controls. This role provides an opportunity to build relationships and promote bank products, ensuring operational excellence within the banking center.

Benefits

Medical with wellness incentives

Dental insurance

Vision insurance

Qualifications

• High school diploma or equivalent; bachelor's degree preferred.
• Relevant experience or equivalent education and experience.
• Prior teller experience is preferred.

Responsibilities

• Lead customer service satisfaction and resolve issues.
• Manage cash controls and ensure compliance with audit policies.
• Train and evaluate team members for performance improvement.

Skills

Customer Service

Leadership

Sales

Audit Control

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

A Teller Operations Coordinator is the heartbeat of our banking centers. You proactively provide excellent customer service, monitor and train team members, work with clients to discover sales opportunities, and educate customers on our products and services. If you love building customer relationships and thrive on working with a team, this could be the perfect career opportunity for you.

Weekly Scheduled Hours: Mon-Thu, Fri, Sat

Key Responsibilities Include:

• Lead the Customer Service Satisfaction of the Banking Center, including resolving customer issues in a manner consistent with goals.
• Lead the Technical Performance of the Financial Center by maintaining control over key risk areas, including tellers' differences, operational losses, audit control procedures, resolution of out-of-balance conditions, compliance, and audit functions.
• Handle a cash drawer, ensuring proper control and following all audit and security policies.
• Manage a single control vault, ensuring proper control of vault cash and adherence to policies.
• Maintain workflow and handle teller scheduling.
• Evaluate employee performance and provide counseling when needed.
• Determine training needs and establish performance plans.
• Cross-sell and make referrals to generate new business, promote bank products, and build relationships.
• Conduct teller meetings to communicate policies and foster staff development.
• Explain product benefits, changes, restrictions, and requirements to customers and tellers.
• Ensure proper control and maximum efficiency in the teller line.
• Follow all audit and security policies during customer service hours and opening/closing times.
• Control inventory of cash, traveler’s checks, official checks, and personal money orders through dual control.
• Monitor daily ATM balancing and processing, including audits.
• Verify deposits in the night and lobby depository.
• Alert tellers to any suspected fraud, theft, or illegal activity.
• Secure cash records, transaction records, supplies, and equipment at day's end.
• Monitor and control teller cash limits and branch cash.
• Ensure the branch’s total cash balances daily.
• Coordinate dual control vault responsibilities.
• Use good judgment and follow bank policies when overriding teller transactions.

Qualifications Include:

• High school diploma or equivalent; bachelor's degree preferred.
• Relevant experience or equivalent education and experience.
• Experience with calculators and Microsoft Office Suite.
• Prior teller experience preferred.

About Us: First Horizon is a leading regional financial services company dedicated to helping clients, communities, and associates unlock their potential. With $ billion in assets as of December , we serve clients through approximately ~ associates and ~ banking centers across the southeastern United States. Headquartered in Memphis, TN, First Horizon Bank has been recognized as one of the nation’s best employers by Fortune and Forbes magazines and as a top reputable bank.

• Medical with wellness incentives, dental, and vision insurance.