Teller Operations Coordinator

First Horizon Corp.; Memphis (TN); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading regional financial services company is seeking a Teller Supervisor in Memphis, TN. The role involves supervising teller staff, ensuring compliance with banking regulations, and delivering exceptional customer service. Ideal candidates will have a high school diploma and relevant experience, with opportunities for professional development and a supportive work environment.

Benefits

Medical, dental, vision, wellness incentives

HSA with company match

Maternity and parental leave

401(k) with 6% match

Qualifications

• High school diploma or GED required; Bachelor's degree preferred.
• 2-5 years of experience or equivalent education and experience.
• Proficiency in Microsoft Office suite.

Responsibilities

• Supervise and support tellers to ensure maximum customer service.
• Manage teller workflow and schedules.
• Ensure compliance with policies and procedures.

Skills

Customer Service

Team Management

Sales Skills

Compliance Awareness

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Location : Onsite listed in the job posting

SUMMARY

Provides supervision and support to tellers to ensure maximum customer service in a professional manner. Monitors and trains teller staff to support bank marketing efforts and cross-sell products. Ensures compliance with policies and procedures affecting daily operations. Performs duties to help achieve banking center goals. Delivers quality, accurate, and timely customer service involving daily financial transactions in a retail environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Operational efficiency

• Handle cash drawer with proper control, following audit and security policies.
• Manage vault cash, adhering to security policies.
• Monitor ATM processing, servicing, and audits.
• Verify deposits in night and lobby depositories.
• Alert about suspected fraud or illegal activities.
• Secure transaction records, supplies, and equipment daily.
• Control teller cash limits and overall cash in the center.
• Ensure daily cash balancing.
• Coordinate vault responsibilities.
• Use good judgment and follow policies for overrides and withdrawals.
• Assist in balancing and reconcile teller errors.
• Perform teller cash audits as needed.

Client experience

• Lead efforts to deliver excellent client experiences and resolve issues promptly.
• Assist clients with service needs to ensure satisfaction.
• Maintain efficient teller line operations to minimize wait times.
• Attend training to enhance product and service knowledge.

Sales and service

• Cross-sell products and refer clients to bank partners.
• Explain product benefits and requirements clearly.

Team management

• Manage teller workflow and schedules.
• Coach and lead teller team to execute initiatives effectively.
• Evaluate employee performance and conduct meetings for development.

Compliance and risk management

• Ensure compliance with regulations, policies, and internal controls.
• Maintain control over key risk areas, including audit and security protocols.
• Manage cash inventory, checks, and money orders.
• Perform other duties as assigned.

Supervisory Responsibilities

Direct and evaluate personnel, including hiring, training, performance appraisals, and discipline, in accordance with policies and laws.

Qualifications

High school diploma or GED required; Bachelor's degree preferred. 2-5 years of experience or equivalent education and experience.

Computer Skills

Proficiency in Microsoft Office suite.

Certificates, Licenses

None required.

About Us

First Horizon Corporation is a regional financial services company headquartered in Memphis, TN, operating in 12 states, offering various banking and financial services. Recognized as a top employer and reputable bank.

Benefits

• Medical, dental, vision, wellness incentives
• HSA with company match
• Maternity and parental leave
• 401(k) with 6% match