Teller / MSR I - Sanford, Maine

Davita Inc.; Sanford (ME); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in financial services is looking for a Member Service Representative I in Sanford, Maine. This role focuses on delivering exceptional customer service through routine transactions and relationship building with members. Candidates should possess customer service experience and a high school diploma, and will enjoy benefits like tuition assistance and a balanced work-life schedule.

Benefits

Employee loan discount

Student loan/tuition assistance program

Comprehensive medical/dental/vision

HSA/FSA

Discount pet insurance

PTO, VTO, and paid federal holidays

Weekly paychecks

401k plan with employer match/profit sharing

Participation in Retail Sales Incentive Program

Continued training and advancement opportunities

Qualifications

• Minimum of six months' customer service and cash handling experience.
• Ability to follow all regulations and compliance.
• High attention to detail is crucial.

Responsibilities

• Conduct routine transactions such as deposits and withdrawals while providing outstanding service.
• Collaborate with team members to engage with members positively and meaningfully.
• Process deposits, payments, withdrawals, and cash checks accurately.

Skills

Customer Service

Effective Communication

Attention to Detail

Education

High School diploma or equivalent

Job description

Voted Forbes list of America's Best In-State Credit Unions!

At Lighthouse, our core values drive our mission and vision. Our mission is to enrich and nourish the lives of others to create a community that's Good for You, Good for All.

Our Leadership Competencies aim to foster a culture of continuous growth and agile leadership. Lighthouse Credit Union is committed to embracing change, nurturing leadership talent, and ensuring our performance management practices are aligned with our vision of fostering a resilient and forward-thinking organization.

Location: Sanford, Maine

Pay: $19/hr+ plus incentives

Full time: 40 hours. Including Saturday 8:30am-12:30pm, rotating schedule.

Role and Responsibilities:

The Member Service Representative I is a Teller-centric role for the Credit Union, conducting routine transactions such as deposits and withdrawals. Meet members' needs by using active listening to provide outstanding service and problem resolution, successfully referring further opportunities to branch partners.

Demonstrates Interpersonal Awareness & Skills: Proactively collaborate with team members to provide positive, meaningful interactions with Members and peers, alike.

Embrace Change & Learning: Through our sales/referral program learn how to match Members needs with products and services.

Utilizes Critical & Creative Thinking: Provide personalized, needs-based solutions for our community by developing relationships with our Members.

Takes Personal Ownership: Initiate Member communication and conversation and follow through with all referrals.

Accurately and efficiently processes deposits, payments, withdrawals, cash checks, etc. in accordance with established policies and procedures while seeking opportunities to enrich our members' lives. Balances cash drawer/TCR. Handles all transactions with courtesy and tact, while maintaining privacy and security.

Education, Training & Experience:

• Minimum of six months' customer service and cash handling experience
• Effective communicator
• Ability to follow all regulations and compliance
• High attention to detail
• High School diploma or equivalent
• Occasional travel for continued training, meetings and/or branch support.

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Benefits We Offer:

• Employee loan discount
• Student loan/tuition assistance program
• Comprehensive medical/dental/vision
• HSA/FSA
• Discount pet insurance
• PTO, VTO, and paid federal holidays
• Weekly paychecks
• 401k plan with employer match/profit sharing
• Participation in our robust Retail Sales Incentive Program

Additional Perks:

• Continued training and advancement opportunities
• Balanced/Predictable schedule; all locations close at 5pm and on Sundays
• Opportunity to join our many employee created Engagement Groups (e.g. Pride at Work, Women in Leadership, Book Club, Running & Walking)
• Local Volunteer Opportunities with employer contributed Volunteer Time Off
• Company Outings and annual Summit

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Equal Opportunity Employer