Teller / MSR I - Sanford, Maine

Northeast Credit Union; Sanford (ME); On-site; Full time

Job summary

A leading credit union in Sanford, Maine is seeking a Member Service Representative I. This full-time position focuses on delivering exceptional member service through routine transactions and personalized solutions. The role requires strong customer service skills and attention to detail, with opportunities for growth and community involvement. Benefits include medical coverage, PTO, and a 401k plan with employer match.

Benefits

Employee loan discount

Student loan/tuition assistance program

Comprehensive medical/dental/vision

PTO and paid federal holidays

Weekly paychecks

401k plan with employer match/profit sharing

Participation in Retail Sales Incentive Program

Continued training and advancement opportunities

Local Volunteer Opportunities

Company Outings and annual Summit

Qualifications

• Minimum six months customer service experience.
• Previous cash handling experience.
• Ability to follow all regulations and compliance.

Responsibilities

• Fulfills member requests and seeks opportunities for products and services.
• Processes deposits, payments, withdrawals with accuracy.
• Promotes ancillary products for member protection.

Skills

Communication

Customer Service

Attention to Detail

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

Job description

The Member Service Representative I is a Teller-centric role for the Credit Union. Our MSR I’s focus on the unapparelled opportunity to Embrace Change & Learning while conducting routine transactions such as deposits and withdrawals. Taking Personal Ownership, the MSR I proactively uses Critical & Creative Thinking to identify the needs of our Members, helping to develop a personalized solution through referrals.

Location: Sanford, Maine

Pay: $19/hr+ plus incentives

Full time: 40 hours. Including Saturday 8:30am-12:30pm, rotating schedule.

Voted Forbes list of America’s Best In-State Credit Unions!

At Lighthouse, our core values drive our mission and vision. Our mission is to enrich and nourish the lives of others to create a community that’s Good for You, Good for All.

Role and Responsibilities:

Fulfills member requests and seeks opportunities for products and services while looking for ways to deepen member relationships and accomplish credit union objectives. Meets members' needs by using active listening to provide outstanding service and problem resolution, successfully referring further opportunities to branch partners.

Actively promotes all ancillary products for the protection of the member.

Accurately and efficiently processes deposits, payments, withdrawals, cashed checks, etc. in accordance with established policies and procedures while seeking opportunities to enrich our members lives by utilizing the member interaction program. Balances cash drawer/TCR. Handles all transactions with accuracy and courtesy, while maintaining privacy and security.

Minimum Qualifications Include:

• Minimum six months customer service experience
• Great communication skills
• Previous cash handling experience
• Ability to follow all regulations and compliance
• High attention to detail
• Working knowledge of Microsoft Office Suite
• High School diploma or equivalent

Preferred Qualifications:

• Previous Credit Union or banking experience

Other Requirements:

• Occasional travel for continued training, meetings and/or branch support.

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Benefits We Offer:

• Employee loan discount
• Student loan/tuition assistance program
• Comprehensive medical/dental/vision +
• PTO and paid federal holidays
• Weekly paychecks
• 401k plan with employer match/profit sharing
• Participation in Retail Sales Incentive Program

Additional Perks:

• Continued training and advancement opportunities
• Balanced/Predictable schedule; all locations close at 5pm and on Sundays
• Opportunity to join our many employee created Engagement Groups (e.g. Pride at Work, Women in Leadership, Book Club, Running & Walking)
• Local Volunteer Opportunities with employer contributed Volunteer Day
• Company Outings and annual Summit

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Equal Opportunity Employer