Teller (Member Service Representative I)

SchoolsFirst Federal Credit Union; Burbank (CA); On-site; USD 30,000 - 44,000; Full time

Job summary

SchoolsFirst Federal Credit Union in California is hiring a Teller (Member Service Representative I) to deliver World Class member service, process transactions accurately, and provide account information.

You will follow cash control guidelines, offer consultative guidance on credit union products, and refer Members to the appropriate team for needs. This on-site role requires a High School diploma and <1 year of related experience.

Qualifications

• Provide World Class member service by accurately completing transactions and providing account information.
• Follow cash control guidelines to safeguard assets.
• Deliver face-to-face service to Members requesting account assistance.
• Provide consultative services or refer to the appropriate team member to assess needs.
• Process Member transactions efficiently with personal care.
• Comply with BSA regulations and training requirements.

Responsibilities

• Provides World Class Member service by accurately completing transactions.
• Delivers World Class face-to-face service to Members requesting account assistance.
• Processes Member transactions efficiently and accurately with personal care.
• Contributes to departmental goals by processing high volume with urgency.
• All teammembers comply with regulatory requirements including BSA.

Skills

Customer service

Cash handling

Regulatory compliance

Team collaboration

Education

High School Diploma or GED

Job description

Teller (Member Service Representative I)

The pay range for this position is listed below.

Pay Range: $22.33 - $32.38

Scheduled Weekly Hours: 30

What You’ll Be Doing

• Provides World Class Member service by accurately completing transactions and providing account information to Members.
• Follows cash control guidelines to safeguard credit union and Member assets.
• Delivers World Class face-to-face service to Members requesting account assistance.
• Provides consultative services to Members regarding credit union products and services or refers Members to the appropriate teammember to assess the Member's needs, address their concerns and gain agreement.
• Processes Member transactions efficiently and accurately with personal care.
• Contributes to the departmental goals by processing high volume with a sense of urgency.
• All teammembers must comply with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.
• Performs other related duties as assigned or requested.

Additional Job Functions

• Performs other duties as assigned
• Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.

Qualifications

• High School Diploma or GED required
• Less than 1 year of prior related experience required
• Participation in the CA DMV pull program may be required depending on assignment

SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you’re excited about a position or wanting to make a career change but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on. SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information. This organization participates in E-Verify. We're passionate about living our mission of providing Members with World-Class Personal Service and financial security. There's a reason we love coming to work every day. We have the privilege of serving those who build the future: school employees, and the families who make their work possible. Our success is built on our relationships with each other, our Members and the community.

We value teamwork and face-to-face interactions and believe we’re at our best when we’re collaborating in-person. We also know the flexibility to work remotely benefits the wellbeing of our team.

Work Location

• 100% on-site, 0% remote. Including those serving Members in-person at our branches.
• Three days a week in the office and up to two days remote.
• Hybrid teams coordinate on-site days to collaborate in-person.
• Up to 100% remote.
• Select individual contributor roles may be given the option to work fully remote.