Supervisor, Branches

SchoolsFirst Federal Credit Union; Folsom (CA); On-site; USD 78,000 - 118,000; Full time

Job summary

SchoolsFirst Federal Credit Union in Folsom, CA is seeking a Supervisor, Branches to lead branch staff, ensure Members receive prompt, accurate, high quality services, and resolve account issues. The role entails a 40-hour work week and 100% on-site operations in California.

The incumbent will supervise MSRs, coordinate staffing to meet department goals, and drive improvements in productivity while ensuring staff have the resources to serve members effectively.

Qualifications

• High School Diploma or GED required.
• Bachelor's Degree in a related field or equivalent years of experience required.
• 3-5 years of prior functional experience required.
• 1-3 years of prior management experience (i.e. management or lead role) required.
• Participation in the CA DMV pull program may be required depending on assignment.

Responsibilities

• Supervises department staff, ensuring Members receive prompt, accurate, high quality services.
• Resolves Member issues and account problems.
• Ensures MSRs deliver high quality service by providing daily support, including answering questions and problem resolution.
• Ensures MSRs have adequate supplies to complete their daily function.
• Manages staffing to meet department goals and handles high-volume workflows.
• Performs other duties as assigned, including regulatory compliance and SOP adherence.

Job description

We’re always looking for diverse, talented, service-oriented people to join our exceptional team.

Supervisor, Branches

Pay Range: $78,419.00 - $117,628.00. Scheduled Weekly Hours: 40

What You’ll Be Doing

• Supervises department staff, ensuring that Members receive prompt, accurate, high quality services.
• Resolves Member issues and account problems.
• Ensures that Member Service Representatives (MSRs) deliver high quality service by providing daily support, including answering questions and problem resolution.
• Ensures that all MSRs have adequate supplies to complete their daily function.
• Contributes to department goals by managing high volumes through planning and coordinating staffing.
• Identifies initiatives for enhancements in productivity.
• Processes Member transactions and provides product and service information such as opening new shares and quoting savings and loan rates.
• Provides consultative services to Members regarding credit union products and services and ensures that teammembers are providing consultative services by assessing the Member's needs, addressing their concerns and gaining agreement.

Additional Job Functions

• Supervises teammembers directly, including selection, training, performance appraisal and work allocation.
• Responsible for scheduling teammembers.
• Helps establish, communicate and achieve the Credit Union’s goals and standards, ensuring these are fully communicated to and understood by all department teammembers.
• Identifies areas to streamline department and Credit Union operations.
• Complies with all government regulatory policies, internal policies and procedures, audit standards, remains current on and informed of Standard Operating Procedures (SOP) and apprises teammembers.
• May act in the capacity of the Manager in their absence.
• Performs other duties as assigned.
• Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties.
• Failure to do so may result in disciplinary and other employment related actions.

Qualifications

• High School Diploma or GED required
• Bachelor's Degree in a related field or equivalent years of experience required
• 3-5 years of prior functional experience required
• 1-3 years of prior management experience (i.e. management or lead role) required
• Participation in the CA DMV pull program may be required depending on assignment

Employer-Driven Commitment to Diversity and Inclusion

SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring. At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you’re excited about a position or wanting to make a career change but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on. SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information. This organization participates in E-Verify.

Work Location & Remote Flexibility

• View the work location information below on the job listing that interests you.
• 100% on-site, 0% remote. Including those serving Members in-person at our branches.
• Three days a week in the office and up to two days remote. Hybrid teams coordinate on-site days to collaborate in-person.
• Up to 100% remote. Select individual contributor roles may be given the option to work fully remote.
• We also know the flexibility to work remotely benefits the wellbeing of our team.

Our Mission

We’re passionate about living our mission of providing Members with World-Class Personal Service and financial security. There's a reason we love coming to work every day. We have the privilege of serving those who build the future: school employees, and the families who make their work possible. Our success is built on our relationships with each other, our Members and the community. We value teamwork and face-to-face interactions and believe we’re at our best when we’re collaborating in-person.