Teller Lead

Credit Union of Texas; Richardson (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Lead Teller to guide a team in delivering exceptional service and financial solutions. In this role, you will oversee branch operations, ensuring compliance with regulations while fostering a culture of outstanding service. You will lead by example, helping team members meet sales goals and providing support in member transactions. This position offers a unique opportunity to make a significant impact in a collaborative environment, where your leadership skills will shine. If you are motivated, detail-oriented, and passionate about customer service, this is the perfect opportunity for you to grow your career in the financial sector.

Qualifications

• 1-2 years of related experience in financial services.
• Strong communication and multitasking abilities.

Responsibilities

• Lead Branch Tellers in financial transactions and compliance.
• Identify member needs and recommend appropriate solutions.
• Ensure branch operations meet audit and regulatory standards.

Skills

Goal-oriented

Service-oriented

Problem solving

Attention to detail

Self-motivated

Listening skills

Written communication

Verbal communication

Multitasking

Team player

Education

High school diploma or GED

Job description

The Lead Teller is responsible to lead the Branch Tellers in performing financial and service transactions, ensure the branch is compliant with audit regulations, and all branch operations are completed as set forth by our policy and procedures. The Lead Teller must be able to identify member financial need(s) and recommend an appropriate credit union product/service solution to fit that need.

Major Duties and Essential Functions

• To “deliver an unexpected experience” by consistently providing outstanding service to internal and external members with every interaction.
• Process member transaction requests accurately and in an efficient manner.
• Identify member financial need(s) and recommend an appropriate/progressive credit union product/service solution.
• Responsible to meet or exceed sales and service goals established by leadership.
• Lead the Branch Teller team to meet or exceed their established goals.
• Maintain day-to-day supervision of safes, vault, cash drawers, negotiable instruments, and balancing/summarization procedures.
• Assign and control employee keys, and ensure that all keys are issued and maintained in accordance with credit union policies and procedures.
• Perform branch audits including recyclers, employee cash and paper audits, membership and account modifications, safe deposit boxes, etc.
• Exercise due diligence by placing appropriate holds on checks deposited in accordance with Regulation CC and CUTX Funds Availability Policy. Ensure team members are also adhering to these policies in member transactions.
• Remain compliant with Bank Secrecy Act/Anti-Money Laundering, Office of Foreign Assets Control and USA PATRIOT Act as they apply to the duties of the position. Ensure team members are also adhering to these policies.
• Approve checks, drafts for deposit and other member requests beyond Teller authorized procedures.
• Oversee ordering, receiving, and verification of incoming/outgoing vault cash, and ensure that adequate cash levels are maintained for the branch and employees.
• Maintain ATM cash, replenishment and balancing and prepare all necessary reports for accounting purposes.

Other duties necessary to achieve the goals of the credit union:

Comply with Brand Standards and ensure that all Store employees are adhering to policies and procedures of Credit Union of Texas. Meet established goals and provide exceptional service to internal members as well as external members. Ensure that the Store is compliant with all regulations, and Credit Union policies and procedures regarding operations, regulations, and compliance.

Positions directly supervised: NONE

Specific knowledge, skills, and abilities required for this position:

• Must be goal-oriented
• Must be service-oriented
• Problem solving competence with a strong attention to detail
• Must be self-motivated to meet required sales goals
• Must have strong listening skills
• Must have strong written and verbal communication skills
• Must have the ability to multitask, prioritize, and adapt to a consistently changing environment
• Must be a TEAM player and be able to work well in a group setting

Education: High school diploma or general education degree (GED)

Experience: Minimum 1-2 years or more of similar or related experience.

Physical Activities and Requirements of this Position

CATEGORY

DESCRIPTION

Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.

Grasping

Using fingers and palm on an object.

Talking

Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

Repetitive Motions

Movements frequently and regularly required using the wrists, hands, and/or fingers.

Average Hearing

Able to hear average or normal conversations and receive ordinary information.

Average Visual Abilities

Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.

Sedentary Work

Sitting part of the time. Exerts up to 20 lbs. of force occasionally.

Working Conditions of this Position

DESCRIPTION

Few. No hazardous or significantly unpleasant conditions except during construction wearing a hard hat is required.

Mental Activities and Requirements of this Position

Reasoning Ability: The ability to use common sense or logic.

CATEGORY

DESCRIPTION

Detailed

Ability to apply common sense understanding to carry out detailed instructions and to deal with problems involving many variables.

Mathematical Ability:

Basic

Ability to perform basic math skills including adding, subtracting, multiplying, and dividing two digit numbers; operations with units such as inch, foot, yard; ounce, pound (or their metric counterparts), and square footage; ability to understand appraisals, compute rent rates and lease expiration times.

Language Ability: The level of ability required to communicate and understand written and oral language.

Typical

Ability to use passive vocabulary of 5,000-6,000 words; read at a moderate rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation. Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs. Ability to communicate in complex sentences, using normal word order with present and past tenses and good vocabulary. Ability to read, analyze and interpret general business periodicals, professional journals, correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, guests, vendors and the general public.

Compliance requirement

The responsibilities contained within this job description remains compliant with Bank Secrecy Act / Anti-Money Laundering, Office of Foreign Assets Control and USA PATRIOT Act as they apply to the duties of the position

Disclaimer

The information in this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job, which may vary on the department or the assignment. The actual essential duties, responsibilities and qualifications may vary by department, reporting structure and other business needs. No inference should be drawn that a specific job duty, responsibility or qualification is non-essential by its absence from this description.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)