Teller -Lead

cescu; Loudonville (OH); On-site; USD 37,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Disability insurance

Life insurance

401(k) with company match

Paid vacation

Sick days

Personal time

Paid federal holidays

Job summary

CES Credit Union in Loudonville, OH is hiring a full-time Head Teller - Lead Customer Service Rep to mentor staff and lead operations in our member-focused branch.

This role offers a competitive wage and a comprehensive benefits package including medical, dental, vision, disability, life insurance, 401(k) with company match, paid vacation, sick days, personal time, and paid federal holidays. You will train tellers and assist members with financial options.

Qualifications

• High school diploma or equivalent.
• Lending and cash handling experience.
• Customer service and sales experience.
• Experience in a leadership role.
• Proficiency with administrative tasks such as data entry and record management.
• Ability to use office equipment including fax machines, printers, and adding machines.
• Basic computer skills including Word and Outlook.
• Excellent math skills.

Responsibilities

• Lead and mentor tellers to deliver excellent member service.
• Train new tellers on policies and procedures.
• Assist members with financial requests and explain loan and credit options.
• Proactively offer additional lending products and savings tools.
• Resolve member issues calmly and professionally using problem-solving skills.

Skills

Lending

Cash handling

Customer service

Sales

Leadership

Admin tasks

Office equipment

MS Word

MS Outlook

Math skills

Education

High school diploma or equivalent

Tools

MS Word

MS Outlook

Job description

CES Credit Union in Loudonville, OH is looking to hire a full-time Head Teller - Lead Customer Service Rep to provide assistance to our members and leadership to our banking staff. Do you have a talent for mentoring others? Are you interested in a leadership role in the field of finance? Do you want to work with a credit union that values your contributions and treats you well? If so, please read on!

This banking position earns a competitive wage of $18 - $20/hr. We provide great benefits, including medical, dental, vision, short-term and long-term disability, life insurance, a 401(k) plan with company match, paid vacation, sick days, personal time, and paid federal holidays. If this finance job sounds like the right opportunity for you, apply today!

ABOUT CES CREDIT UNION

Since 1952, we have grown to become a successful, community-based establishment that is dedicated to the financial success of our members and the communities we serve. Large enough to offer a variety of products and services, but small enough to care about each of our members and employees, we are a valued asset for thousands of central Ohio families.

Our success is thanks to the service provided by an excellent workforce. We show our appreciation for our employees with great benefits and a close-knit team environment.

A DAY IN THE LIFE OF A HEAD TELLER - LEAD CUSTOMER SERVICE REP

As a Head Teller - Lead Customer Service Rep, you ensure our members are satisfied by showing our staff how to provide excellent service. Leading by example, you train new tellers on our policies and procedures. You helpfully assist members with their financial requests, listening to their needs and tailoring services accordingly. An excellent communicator, you describe various loan and credit options and explain the terms of service. You're proactive about offering additional lending products and savings tools that could benefit our members. If there's a complaint, you remain calm and professional as you use your analytical problem-solving skills to competently resolve the issue.

As an honest and ethical credit union employee, you're entrusted with important duties. You act as the vault teller, and you take accountability for counting, packaging, and controlling money, as well as completing night deposits. Organized and efficient, you perform administrative tasks such as reviewing legal documents, obtaining credit histories, and compiling forms. You are committed to doing your best work and willingly attend informational seminars to further your knowledge of financial regulations. You enjoy helping others each day, and you're pleased that your customer service skills and finance experience are valued!

QUALIFICATIONS

• High school diploma or equivalent
• Lending AND cash handling experience
• Customer service AND sales experience
• Experience in a leadership role
• Proficiency with administrative tasks such as data entry and record management
• Ability to use office equipment including fax machines, printers, and adding machines
• Basic computer skills including proficiency with Microsoft Word and Outlook
• Excellent math skills

Previous banking experience would be a plus! Do you listen carefully to others? Can you effectively provide guidance and leadership to staff? Are you able to proactively resolve problems? If yes, you might just be perfect for this job in the field of finance!

WORK SCHEDULE FOR A HEAD TELLER - LEAD CUSTOMER SERVICE REP

This position has a schedule of Monday – Friday, 8:30 am - 5:30 pm, and Saturday, 9:00 am - 1:00 pm.

ARE YOU READY TO JOIN OUR FINANCIAL SERVICES TEAM?

If you feel that you would be right for this banking job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!