Teller - Lake Sumter/The Villages

Seacoast Bank; The Villages (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Seacoast Bank in The Villages, FL is seeking a full-time Teller to handle daily customer transactions and provide exemplary service. You will balance cash, answer questions, and identify sales opportunities to support branch goals.

The role emphasizes relationship-building, accuracy, and adherence to regulatory procedures while delivering an exceptional customer experience at the Lake Sumter Landing CFB location.

Qualifications

• High School diploma or equivalent required.
• Minimum of 6 months cash handling experience.
• Minimum of 6 months retail sales and/or financial services experience preferred.
• Bilingual English/Spanish skills preferred.
• Flexible schedule including weekends and occasional non-bank hours.
• Demonstrate excellent communication and interpersonal skills.
• Able to work independently with initiative.
• Proficient with desktop, laptop, tablet, smartphone and Microsoft Office.

Responsibilities

• Handle a wide range of customer transactions, including check cashing, deposits, and withdrawals.
• Balance cash drawers and provide product and service information.
• Identify and refer sales opportunities to meet branch goals.
• Build rapport and document customer financial goals.
• Explain Seacoast Bank products and services clearly.
• Balance cash drawer daily and ensure accuracy.
• Adhere to AML/BSA, audit, and security procedures.
• Resolve customer concerns promptly and professionally.
• Develop proficiency in outbound calling and cross-sell opportunities.

Skills

Cash handling

Customer service

Bilingual English/Spanish

PC proficiency

Education

High School diploma or equivalent

Tools

Microsoft Office

POS system

Job description

Lake Sumter Landing CFB
1050 Lake Sumter Lndg
The Villages, FL 32162, USA

Lake Sumter Landing CFB
1050 Lake Sumter Lndg
The Villages, FL 32162, USA

Locations

Showing 1 location Lake Sumter Landing CFB
1050 Lake Sumter Lndg
The Villages, FL 32162, USA

• On-site
• Retail & Community Banking
• Full-Time
• Requisition #: TELLE006570

Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

This position handles a wide range of customer transactions, from routine to complex, including check cashing, deposits, and withdrawals.

Responsible for balancing cash drawers, providing product and service information, and delivering an exceptional customer experience. Proactively identifies and refers sales opportunities to support individual, departmental, and organizational goals while consistently earning customer trust through honesty, integrity, and professionalism.

Relationship Building

• Exhibit consistent relationship building including, but not limited to:
• Prepare for various customer interactions
• Build rapport
• Effectively utilize and document open and closed-ended questions to understand current and future financial goals of customers
• Match customer needs to Seacoast Bank products and services
• Confidently and proficiently explain Seacoast Bank products and services to customers
• Proven ability to create and enhance relationships based on customer needs
• Ask for referrals from new and existing customers
• Exhibit good listening skills and speak clearly and persuasively in positive or negative situations.
• Respond promptly to customer needs and requests for service.
• Quickly seek out appropriate people in more complex financial matters.
• Able to balance business needs with customer requests while managing potential risk to bank.
• Embrace new technology and remain up to date on industry changes to create an open environment that fosters idea generation and innovation.
• Participate in community, charitable or civic events.
• Exhibit strong work ethics and teamwork, collaborating with other associates within the branch and across the organization.
• Develop an introductory understanding of consumer deposit and lending products and processes.
• Develop proficiencies in outbound calling process.
• Develop skills to identify referral opportunities with internal business partners.

Operations

• Process checks, cash and the sale of negotiable instrument transactions adhering to the banks current policies and procedures.
• Ensure branch adherence to AML/BSA requirements (Currency Transaction Reports, Suspect Activity Form, etc.), audit procedures, operational procedures, dual control, security, Business Continuity, and all other regulated banking requirements to protect associates, clients, and bank assets. Assists in remediating audit / scorecard / QC deficiencies.
• Proactively helps to resolve customer concerns in a timely, professional and positive manner, escalating issues to the next level of authority as needed.
• Balance cash drawer daily and monitors own work for accuracy.

EDUCATION and/or EXPERIENCE:

• High School diploma or equivalent required.
• Minimum of 6 months cash handling experience required.
• Minimum of 6 months previous experience in retail sales and/or financial services experience preferred.
• Bilingual (English/Spanish) skills preferred.
• Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours.
• Demonstrate excellent communication (written and verbal) and interpersonal skills.
• Able to work independently and exercise a high degree of initiative.
• PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.

The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills. Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance reviews; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry. It is the policy of Seacoast Bank that all Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles. This includes the on time, successful completion of annual required training post-hire and effective execution of role responsibilities.

Qualifications

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Education

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Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.