Teller Intermediate (Onsite)

University of Michigan - Flint; Flint (MI); On-site; USD 30,000 - 40,000; Full time

Job summary

The University of Michigan-Flint is seeking a Teller Intermediate to handle cashiering functions and provide exceptional customer service. The role requires cash handling skills and the ability to interact effectively with students and faculty. Join a supportive team and enjoy comprehensive benefits, including health insurance and tuition support.

Benefits

Generous time off

Retirement plan with matching contributions

Health insurance options

Life insurance

Long-term disability

Flexible spending accounts

Tuition support for eligible staff

Dependent tuition support

Qualifications

• At least two years of customer service and monetary transaction experience.
• Experience in counting and balancing daily monetary transactions.

Responsibilities

• Interact daily with faculty, staff, and students.
• Accept and process student payments in cash, check, or money orders.
• Perform daily reconciliations and prepare reports.

Skills

Customer Service

Cash Handling

Communication

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Access

Google Suite

Job description

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this role.

Job Summary

The University of Michigan-Flint invites applications for the position of Teller Intermediate. We seek experienced candidates with demonstrated cash handling skills who are customer service oriented. This role involves cashiering functions and using customer service skills in person, by telephone, and email.

The teller will report to the Accounts Receivable Manager and collaborate with the Cashier, Student Accounts team, and other departments. Support to team members will also be part of the role.

Responsibilities

1. Interact daily with faculty, staff, students, parents, and the public.
2. Respond to inquiries regarding student account questions from students, parents, and university departments via in person, phone, or email.
3. Accept and process student payments in cash, check, or money orders. Handle returned payments.
4. Process departmental deposits via cash receipt tickets.
5. Handle HSIP requests, petty cash, or travel advances.
6. Perform daily reconciliations, prepare reports, and create Cash Receipt tickets as needed.
7. Become proficient with the Banner software system, understanding student accounts, payment processes, troubleshooting, and testing in Banner.
8. Explain U of M policies and procedures related to student accounts.
9. Place and remove holds or other codes on student accounts, add comments in Banner.
10. Prepare itemized statements for students and collection agencies.
11. Assist with student refunds and learn to lead this process.
12. Support the student fee appeal process, completing checklists prior to submission.
13. Order supplies as needed.
14. Scan and review documents for electronic storage.
15. Represent the department at various functions.
16. Support co-workers with ongoing projects.
17. Adhere to FERPA laws.

Required Qualifications

• High school diploma or equivalent.
• At least two years of customer service and monetary transaction experience.
• Experience in counting and balancing daily monetary transactions.
• Knowledge of Microsoft Excel, Word, Access, and Google suite products.

Why Work at U-M Flint?

Enjoy a career filled with purpose and opportunity, along with a comprehensive benefits package including generous time off, retirement plan with matching contributions, health insurance options, life insurance, long-term disability, and flexible spending accounts.

Benefits eligibility depends on job group, appointment percentage, and duration. More info is available at: https://www.umflint.edu/hr/benefits/.

UM-Flint also offers tuition support for eligible staff and dependent tuition support for qualified dependents. Details are at: https://www.umflint.edu/hr/benefits/.

Learn about our vision, mission, and values at: https://www.umflint.edu/chancellor/leadership-mission-vision/.

Modes of Work

Onsite: Work requires or is approved for fully onsite presence at a designated U-M location within or outside Michigan.

Hybrid or remote work options are at the department's discretion, with annual review. Learn more here.

Background Screening

The university conducts background checks on all candidates after an offer is accepted, in compliance with the Fair Credit Reporting Act. Positions are posted for at least seven days, and the review process may begin as early as the eighth day. The position may be filled at any time after the minimum posting period. The university is an equal opportunity employer.