Teller I (Tulalip)

Kaizen Lab Inc.; Seattle, Northern (WA, KY); Hybrid; USD 39,000 - 48,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401(k) plan and matching

Paid Time Off

Volunteer Time Off

Professional development opportunities

RTD Eco Pass (Seattle)

Pet Insurance

Employer paid disability insurance

Employer paid Life Insurance

Job summary

Native American Bank is a one-of-a-kind institution driving change for Native communities. This in-office role near Tulalip, WA focuses on customer service, cash handling, and secure banking procedures, delivering a personalized experience to clients.

Join a team committed to professional development, community service through our Mission in Motion, and a collaborative work culture that upholds traditional values while embracing growth.

Qualifications

• Customer service experience with cash handling across multiple systems.
• Ability to educate customers about digital banking options.
• Professional conduct with customers, colleagues and other departments.
• Team-oriented with ability to follow policies and procedures.
• Ability to identify potential fraud and mitigate risk.

Responsibilities

• Adheres to bank operations, security procedures and dual-control processes.
• Assist customers with deposits, withdrawals, and loan payments.
• Confirm customer identity and verify signatures for checks and withdrawals.
• Balance cash drawer daily and report discrepancies.
• Provide professional email and phone communications.
• Support colleagues and participate in training via internal platforms.
• Attend Robbery & Incident Response procedures and perform related duties.

Skills

Customer service

Cash handling

Digital banking education

Integrity & professionalism

Teamwork

Job description

Summary

Native American Bank is a one-of-kind institution that is an Agent of Change for Native Communities. At our core, we are committed to the vision and mission of the Bank. We believe our employees are our greatest asset, and we are at our best through teamwork. teamwork.

*This role is only open to candidates currentlyresiding within a 45 miles radius from Tulalip, WA at this time

Responsibilities

• Adheres to all bank operations and security procedures, including opening and closing duties, participating in all dual-control processes including night drop, mailed in deposits, and currency audits.
• Customer acknowledgment upon entry and exiting of the bank.
• Interact with customers to demonstrate care, build relationships, and complete requested transactions.
• Answers customers’ questions in person and/or on the telephone.
• Adheres to phone rotation requirements, available to answer calls when designated as primary.
• Communicates professionally using appropriate email etiquette and internal subject line guidance.
• Escalate questions and issues to more experienced roles, ensure any communication sent interdepartmentally has appropriate supervisory staff included.
• Processes routine transactions such as deposits, check cashing/ withdrawals, and loan payments.
• Review scanned bank transaction tickets and evaluate for bank or customer errors; certify that transactions are sent to core provider for end of day processing.
• Verifies customer identity and Signature Cards when processing checks or withdrawals, following verification standards.
• Maintains cash drawer within set limits; balances drawer daily by reconciling transactions, counting currency/ coin, and turning in overages or mutilated funds to the vault and/or Lead Teller.
• Safeguards customer information and upholds confidentiality to protect our customers as well as the bank.
• Attends training and proactively seeks opportunities for development through Jack Henry University, Reg U, or other internal platforms or resources.
• Supports branch success by embracing new requests, assisting team members, and contributing to a positive working environment.
• Accepts direction from managers and exercises judgment within defined policies and procedures.
• Attend quarterly Robbery & Incident Response Procedures.
• Performs other related duties as necessary or assigned, or new ones may be assigned at any time with or without notice.

Qualifications

• Customer service focus, with experience in cash handling and bank transactions across multiple systems.
• Ability to educate customers and connect them with our digital banking options.
• Ability to interact with integrity and professionalism with customers, team members, and other departments.
• Experience working within a team to meet customer needs.
• Ability to follow policies, procedures, and regulations.
• Ability to identify potential fraud and take appropriate action to prevent loss and provide risk mitigation.
• Well-organized, independent, and able to prioritize in a fast-paced environment.
• Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.

Benefits

• Competitive salary and benefit package
• Professional development opportunities
• Health, Dental and Vision Insurance
• Health Savings Account with company contribution
• Employer paid Short-term and Long-term disability insurance
• Employer paid Life Insurance
• 401(k) plan and matching
• RTD Eco Pass (Denver) / ORCA (Seattle)
• Pet Insurance
• Paid Time Off
• Volunteer Time Off

Company Culture

Native American Bank is a full-service community bank committed to meeting the financial needs of individuals, businesses, and non-profits within the Native American community and beyond. Our focus is on delivering a personalized banking experience that honors cultural sensitivities. Since our founding in 2001, our mission has been to empower Native American and Alaskan Native individuals, enterprises, and governments by providing affordable and flexible banking and financial services tailored to their unique goals.

We take pride in cultivating personal relationships with our customers while upholding the highest standards of professionalism. Our diverse range of services includes personal and business banking, lending solutions, and more, all designed to support our clients' aspirations.

At Native American Bank, we go beyond traditional banking by encouraging our employees to engage in community service through our Mission in Motion program. We believe in giving back and nurturing a collaborative spirit among our neighbors. By joining Native American Bank, you play a crucial role in helping our community thrive while ensuring that our financial practices are guided by our cherished traditional values.

Additional Information

• Passbackground check prior to hire.
• Thisposition requires a 100% in-office schedule to candidates currentlyresiding within a 45 miles radius from Tulalip, WA at this time.
• Thehourly salary range for this full-time position:$38,600 - $48,300