Teller I (PT)

ADP, Inc.; Florence (AL); On-site; USD 17,000 - 25,000; Part time

Job summary

ADP, Inc. in Florence, AL is seeking a part-time teller who delivers exceptional service by handling cash, deposits, and withdrawals accurately while following bank policies. Under Head Teller supervision, you will assist customers with financial needs and promote products and services.

The role requires flexible hours and a focus on sales and service to deepen customer relationships. Candidates should have a high school diploma and at least one year of direct customer service experience;

Qualifications

• Develop consumer and commercial relationships and cross-sell to meet customer needs.
• Learn bank products, services, and processes to assist customers.
• Ability to manage multiple objectives in a fast-paced environment.
• Operate bank software and basic office equipment.
• Strong communication and customer service skills.

Responsibilities

• Provide exceptional customer service and conduct cash, deposit, and withdrawal transactions.
• Maintain an adequate cash drawer and balance cash per procedures.
• Assist customers with financial needs and cross-sell bank products.
• Answer inquiries and refer customers to the appropriate bank representative.
• Attend branch meetings and training; follow regulatory requirements.

Skills

Customer relationship development

Cross-selling

Excellent communication

Teamwork

Time management

Microsoft Office

Education

High School diploma or equivalent

Tools

Bank software

Microsoft Excel

Cash register systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Active - Regular part-time Florence Square, Florence, AL, US

2 days ago Requisition ID: 2204

General Summary

The part time teller is responsible for providing exceptional customer service to consumer and commercial customers by conducting cash, deposit, and withdrawal transactions efficiently and accurately while in compliance with established policies and procedures. Under the direct supervision of the Head Teller, the part time teller also assists new and existing customers with financial needs and offers products and services to fulfill those needs.

Essential Functions

This position requires flexible hours.

Relationship Development

• Identifies and meets customer needs through sales and service with focus on deepening customer relationships
• Actively listens for opportunities to cross-sell additional products and services
• Answers customer inquiries and refers customers to the appropriate bank representative for specialized products and services
• Answers phone courteously within three rings or less
• Demonstrates Raving Fans behaviors and use of the Winning Play while creating exceptional customer experiences
• Resolves customer complaints regarding sales and service

Branch Operations

• Maintain an adequate cash drawer at all times; this includes buying and selling currency to and from the vault, as necessary
• Conducts cash, deposit, loan, deposit and withdrawal transactions accurately
• Balances cash drawer in accordance with Bank procedures and regulations
• Perform as a team member in allocating and coordinating the work flow
• Contribute to the fulfillment of the department and bank objectives and goals
• Completes Teller Hours Worksheet accurately and in a timely manner
• Prepares compliance forms, such as, Monetary Instrument Log (MIL), Currency Transaction Report (CTR), etc. accurately and in a timely manner
• Operates bank equipment, such as, teller machine, currency counter, cash advance machine, typewriter, etc.
• Issues Official Checks and Money Orders
• Trains with Head Teller to perform Head Teller duties
• Attends branch meetings
• Processes credit card cash advances
• Performs other duties as assigned

Compliance

• Adhere to all regulatory requirements and bank policies and procedures
• Resolves any discrepancies involving Currency Transaction Reports (CTR), Monetary Instrument Log (MIL) in a timely manner
• Notifies Head Teller of any outage before close of day
• Adheres to the Cash Control Procedures
• Ensures teller area is secure and all security requirements are followed
• Completes required online training assignments in a timely manner

Working Conditions

• Generally good with little exposure to noise, extreme temperatures, dust, or other adverse factors.
• Considerable effort and eyestrain from continuously verifying accuracy of all work leaving the department.
• May be required to stand for long periods of time while providing teller service.

Minimum Level of Preparation and Training

• High School diploma or equivalent
• One year previous experience with direct customer service interaction required
• Previous experience handling cash transactions preferred

Required Abilities, Knowledge, and Skills

• Ability to further develop consumer and commercial relationships and cross-sell additional products and services to match customer’s needs and wants
• Ability to develop knowledge of the bank’s products, services, and processes
• Ability to accomplish multiple objectives in a fast paced environment
• Ability to develop a thorough understanding of bank specific software and other basic office equipment
• Excellent communication, team-work, and customer service skills
• Strong organizational, time management, and presentation skills
• Working knowledge of Microsoft Office Applications, such as, Work, Excel, and Outlook

Employees are required to perform other duties as assigned by management that may not be listed. Management reserves the right to change this job description as needed.