Teller I - Northshore

ORNL Federal Credit Union; Knoxville (TN); Presencial; USD 32.000 - 36.000; Tempo integral

Resumo da vaga

ORNL Federal Credit Union is seeking a Teller I in Knoxville, TN. The role is on-site and full-time, serving members in person and by phone while following credit union service standards.

The Teller I will handle transactions, promote branch campaigns, and refer to appropriate personnel for broader financial services. A high school diploma or GED is required, with at least 1 year of cash handling or customer service experience preferred.

Qualificações

• Minimum 1 year cash handling or customer service experience is required.
• Teller experience is preferred.
• A high school diploma or GED is required.

Responsabilidades

• Processes member financial transactions, including deposits, withdrawals, and related activities.
• References members to appropriate Credit Union personnel for services beyond the teller scope.
• Resolves member questions and concerns in person or by phone.
• Promotes and participates in branch promotions and campaigns.

Conhecimentos

Cash handling

Customer service

Cross-sell opportunities

Phone support

Formação

High school diploma or GED

Descrição da vaga

Northshore
2077 Town Center Blvd
Knoxville, TN 37922, USA

• On-site
• Retail
• Full-Time
• Requisition #: TELLE002997

Description

The Teller I assists members and potential members with their Credit Union financial needs in a prompt, friendly, and efficient manner, both in person and on the phone, following current service model standards. The Teller I refers members to appropriate Credit Union personnel for services outside the scope of given responsibility.
Essential Functions & Responsibilities:

• Processes member financial transactions, including, but not limited to, cash and negotiable instrument deposits and withdrawals, instant issue creation, fraud research and service events, certificates of deposit. Makes payments on and answers questions concerning existing loans, enrolls accounts in online banking and assists with log-in and self-service questions, assists with member access to safe deposit boxes, completes and submits documentation for IRA deposits and withdrawals, and prints traction history to assist members with personal balancing and research. Identifies cross-sell opportunities for new/existing members to enhance their relationship with the Credit Union.

Balances cash and negotiable instrument transactions daily; sells cash to vault to maintain approved cash limit. Posts vault tickets and balances vault under dual control.

• Resolves member questions and concerns, both in person and over the phone.
• Promotes and participates in any branch promotion and/or Credit Union campaigns.
• Performs other job-related duties as assigned.

Experience:

• Minimum 1 year cash handling or customer service experience is required
• Teller experience is preferred

Education:

• A high school diploma or GED is required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.