Teller I (Marlborough/Worcester, MA)

BrightBridge Credit Union; Worcester (MA); On-site; USD 35,000 - 48,000; Full time

Job summary

Ein etabliertes Kreditinstitut sucht einen engagierten Teller I, um außergewöhnlichen Service für Mitglieder in Marlborough und Worcester zu bieten. In dieser Rolle werden Sie eine Vielzahl von Transaktionen abwickeln und dabei helfen, die finanziellen Ziele der Mitglieder zu erreichen. Sie werden Teil eines unterstützenden und kollaborativen Teams, das Wert auf kontinuierliche Schulung und berufliche Entwicklung legt. Wenn Sie eine Leidenschaft für Kundenservice haben und in einer dynamischen Umgebung arbeiten möchten, ist dies die perfekte Gelegenheit für Sie, einen Unterschied in Ihrer Gemeinschaft zu machen.

Benefits

Wettbewerbsfähige Bezahlung

Karriereentwicklungsmöglichkeiten

Zusammenarbeit im Team

Möglichkeiten zur Weiterbildung

Qualifications

• Mindestens ein High-School-Diplom oder gleichwertig erforderlich.
• Sechs Monate Erfahrung als Kassierer oder im Umgang mit Bargeld bevorzugt.

Responsibilities

• Bearbeitung einer Vielzahl von Transaktionen für Mitglieder, einschließlich Einzahlungen und Abhebungen.
• Entwicklung neuer Geschäftsmöglichkeiten durch Interaktionen mit Mitgliedern.

Skills

Kundenservice

Kommunikationsfähigkeiten

Mathematische Fähigkeiten

Datenentry-Fähigkeiten

Education

High School Diploma

Job description

Join Our Team as a Teller I

Location: Based out of both Marlborough & Worcester, MA | Full-Time

Do you have a passion for helping others reach their financial goals? Want to turn your passion for helping people into a rewarding career at BrightBridge? We’re looking for a dedicated and motivated individual to provide exceptional service to our Marlborough and Worcester members, helping them navigate our wide range of Credit Union products and services. As a Teller I, you'll handle a variety of transactions, from deposits to loan payments, while building lasting relationships with members. Your goal will be to provide top-tier service, uncovering their needs, and guiding them toward the best solutions we offer. If you're a great communicator, enjoy helping others, and are excited about joining a thriving team, we want to hear from you!

Why You’ll Love Working Here

• A collaborative team culture where your contributions matter
• Ongoing training and career development opportunities
• Competitive pay, benefits, and the chance to grow with a supportive organization
• The satisfaction of making a real difference in your community every day

What You'll Be Doing (Your Responsibilities)

• Processes a wide variety of transactions for members including, but not limited to: deposits, withdrawals, loan payments, payroll adjustments, bank checks, gift cards, VISA cash advances, IRA deposits/withdrawals in accordance with established Credit Union policies and procedures.
• Consistently develops potential new business by uncovering clues and needs during interactions with members, presenting the benefits of those products/services and referring the member to the appropriate CU partner for fulfillment. Provides the highest quality member service by listening, communication, and referring members to appropriate personnel as necessary to meet quarterly goals.
• Uses sound judgement and interpersonal skills to effectively assist members.
• Maintains and balances a backup cash vault, if assigned by Branch Manager.
• Assists in training new Tellers.
• Participates in opening and closing the branch.
• Interacts with members and staff on a daily basis in prompt, effective and professional manner.
• Balances cash drawer and makes settlement of the day's activities in accordance with Credit Union policies and procedures.
• Ensures that cash limits are consistently followed as per established Credit Union procedures, cash is kept secure at all times and locked in the vault each night.
• Assists members with accessing their safe deposit boxes.
• Answers telephones, provides information and/or directs caller to appropriate department/employee.
• Assists in opening the night depository and logs deposits as needed.
• Participates in balancing ATM, under dual control, as necessary.
• Adheres to all aspects of the Credit Union Bank Secrecy Act policy and procedures.
• Ability to work some Saturdays during the month and occasionally provides temporary coverage in alternate locations for an unplanned absence situation.
• Works towards achieving sale/service goals by attending department meetings, one-on-one meetings, and product knowledge and selling skills training on an ongoing basis.
• Performs additional duties as requested.

What We’re Looking For (Your Qualifications)

• Minimum of high school diploma or equivalent is required.
• Six months teller or cash handling experience preferred.
• Basic math skills; familiarity with keyboard/personal computer; customer/member service skills; effective written and verbal communication/interpersonal skills and data entry skills required.
• Strong desire to work with the general public.
• Flexibility of work hours and proven reliability/dependability required.
• Must have a valid driver’s license for coverage of retail branches.