Teller (I, II, or Sr.)

Liberty Bank; Clinton (CT); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Teller to enhance customer experiences and support branch operations. In this role, you will engage with customers, ensuring a positive atmosphere while adhering to bank policies. Your ability to handle cash transactions accurately and efficiently will be crucial in achieving branch goals. This position offers a chance to grow within Retail Banking while promoting a culture of collaboration and support. If you thrive in a dynamic environment and are passionate about delivering exceptional service, this opportunity is perfect for you.

Qualifications

• 6-12 months cash handling experience preferred.
• Strong verbal and written communication skills are essential.

Responsibilities

• Ensure exceptional customer service and exceed service standards.
• Accurately perform customer service transactions and maintain cash drawer.

Skills

Cash Handling

Customer Service

Verbal Communication

Written Communication

Attention to Detail

Decision Making

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

At Liberty, we are proud to integrate our Diversity, Equity and Inclusion (DE&I) throughout all functions and areas of the Bank in order to maximize our impact and exceed goals. We believe that deepening our DE&I strategies in the workplace and communities we serve, creates a much better place to work for our teammates and a safe place where our customers are connected and supported. We take pride in promoting through initiatives and investment a socially responsible and sustainable future.

SUMMARY OF THE JOB: As a Teller you will ensure that the customer experience is consistently aligned with Liberty Bank’s Leadership, Vision, Mission, and Core Values. You will build great rapport with customers as well as being a strong team player who takes pride in performing well and helping others all while contributing to a positive team environment. As a Teller, you will identify opportunities to make meaningful referrals while maintaining integrity and ethical standards. You will lead by example and thrive on delivery of exceptional customer service. The Teller role is critical in helping the branch achieve its sales, service, and operational goals. In this role you are responsible for compliance with bank policies, procedures, and operational integrity. You will collaborate with your Manager to personally grow and develop in the areas of Retail Banking to achieve your career goals.

ESSENTIAL FUNCTIONS:

• Engage with customers and employees to create a positive customer experience and team environment
• Responsible for exceeding customer service standards and ensuring branch operations are in accordance with the bank policies and procedures
• Model and ensure a collaborative and supportive culture within the branch team as well as with interdepartmental contacts and resources
• Accurately and efficiently perform a range of customer service transactions
• Meet and exceed individual referral goals
• Proactively engage in opportunities to learn new and existing products and services
• Actively participate in sales meetings and offer creative and innovative ideas
• Protect the interest of the bank and minimize loss through adherence to security measures and other policies and procedures
• Filter every decision, when necessary, through sound judgement and decision making
• Address customer questions and concerns while referring to appropriate internal resources for resolution, if necessary
• Identify fraudulent activity to prevent potential losses to the Bank
• Maintain and balance a cash drawer
• Process and settle ATM and/or Vault
• Ensure workstation is organized and maintained to satisfy Liberty Bank standards
• Ensure compliance with State and Federal Regulations
• Actively promotes Liberty Bank within the community and maintains the highest level of customer and employee confidentiality
• Perform other duties and tasks as requested

MINIMUM REQUIREMENTS:

• Minimum of 6 - 12 months cash handling experience in a retail or banking environment preferred
• Availability to work weekends and/or extended hours as required to run the business
• Ability to make sound decisions including managing the balance of risk and the delivery of a superior customer experience
• Demonstrate strong verbal and written communication skills
• Exhibits positive attitude
• Proficient computer skills including Microsoft Word, Excel, Outlook and other related applications
• Ability to effectively ask questions and identify needs to enhance the customer relationship
• Attention to detail and the ability to interpret a variety of instructions furnished in written and oral forms

PHYSICAL REQUIREMENTS:

• Lifting/carrying up to 25 lbs
• Use of general office equipment
• Ability to travel

COMPLIANCE: Acts affirmatively in all activities under his/her control in conformance with the Bank’s Affirmative Action, Equal Employment Opportunity, and Fair Lending Programs to achieve the Bank’s goals and objectives. The bank shall provide equal employment opportunity to all qualified persons, and continue to recruit, hire, train and evaluate persons in all jobs without regard to race, color, religion, sex, national origin or veteran status.

Liberty Bank is an Equal Opportunity employer. It is the policy of Liberty Bank to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.