Teller I/II

Default Brand; Laurel (MD); On-site; USD 52,550,000 - 65,618,000; Full time

Job summary

Default Brand is seeking a Teller I to accurately process member transactions and provide exemplary service on-site. You will handle deposits, withdrawals, and transfers while maintaining strict verification and security standards.

Responsibilities include balancing cash, staying current with policies, and supporting branch operations. Training on Patriot Act, BSA, and OFAC will be completed, with opportunities to grow within the credit union environment.

Qualifications

• Accurate processing of teller transactions per procedures.
• Knowledge of regulatory training requirements (Patriot Act, BSA, OFAC).
• Ability to use teller systems and balance transactions.

Responsibilities

• Perform transactional duties for members with high accuracy.
• Verify deposits and process deposits (cash, checks, money orders).
• Process withdrawals, check cashing, and transfers with proper verification.
• Maintain knowledge of teller applications and security practices.
• Assist in branch security and cash drawer management.
• Complete required regulatory trainings and certifications.
• Explain basic products and services to members and refer to specialists as needed.
• Balance ATM and cash drawers and support end-of-day procedures.

Skills

Cash handling

Teller terminals

Balancing cash

Customer service

Security awareness

Policy compliance

Team collaboration

Tools

Teller platform

Job description

Note: All full-time positions include exceptionally low medical premiums in addition to a whole host of other benefits.

Hours: Monday -Thursday 8:30am-5:30pm, Friday 8:30am-6:30pm,Saturday 8:30am-1:30pm. Saturdays rotate with day off during the week.

Hiring Range - $18.32 /hr - $22.90 /hr

This position is responsible for providing efficient and accurate processing of teller transactions in compliance with State and Federal regulations and TFCU policies and procedures. The Teller professionally represents the credit union to members in person and delivers exceptional service.

PRINCIPAL ACCOUNTABILITIES AND FUNCTIONS

1. 1.Performs transactional duties as a service professional to members with a high degree of accuracy
2. 2.Checks the accuracy of the deposit voucher prior to accepting deposits in the form of cash, checks, or money orders. Ability to correctly “DAMP” checks and recognize foreign items.
3. 3.Processes transactions (cash withdrawals, check cashing, and transfers) after identifying the member or non-member; verifies account ownership, signature and account details
4. 4.Verifies and processes loan payments, transfers and other monetary and non-monetary transactions (e.g., savings bonds, postage stamps, official checks, money orders, VISA gift cards).
5. 5.Maintains a thorough working knowledge of the credit union’s teller platform and the various applications (e.g., true checks, etc.) and is able to utilize resources from multiple platforms when processing transactions.
6. 6.Maintains an awareness of security risks in the areas of member identification, confidentiality and overall physical branch security. Assists co-workers and supervisors in branch security to include cash drawer limits, ensuring cash drawers and teller stations are secure, vaults are accessed under dual control, members are clearly visible on camera (removing hats, hoodies, sunglasses, etc). Attends required branch quarterly security training.
7. 7.Completes annual regulatory training such as US Patriot Act, Bank Secrecy Act and Office of Foreign Asset Control training, and is subsequently able to complete Currency Transaction Referrals and Suspicious Activity Referrals.
8. 8.Maintains, and is able to present, an up-to-date and comprehensive knowledge on all credit union products and services that are promoted by Tellers (e.g., Home Banking, Mobile Deposit, Direct Deposit)
9. 9.Presents and explains a basic number of credit union products and services to members, Attend training courses (classroom, online, ambassadorships) to continuously build knowledge of the financial industry and learn more about the credit union’s policies and procedures.
10. 10.Guides members to the appropriate staff for specific information and assistance
11. 11.Assists in ATM balancing, managing coin machines, and end of day branch balancing.

REQUIRED QUALIFICATIONS

Refer to Qualifications specific to Teller I, Teller II, and Senior Teller

COMPETENCIES

• Ability to add, subtract, multiply and divide
• Ability to use teller terminal, adding machine, check writer and money order machine
• Ability to reconcile and balance transaction records
• Ability to provide explanation and instruction in one-on-one situations with members or employees either person or over the phone
• Ability to read and interpret procedure manuals
• Ability to follow detailed written and oral instructionsAbility to solve problems with many concrete variables in a variety of situations
• Ability to take and follow instructions
• Ability to prioritize tasks and complete daily job assignments
• Ability to work to deadlines
• Ability to arrive at work routinely and promptly
• Ability to respond to common inquiries and complaints
• Ability to get along with colleagues and supervisors

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WORKING CONDITIONS

• Full Time, Branch Schedule and/or flexible as required by the needs of the branch
• Ability to sit, stand and walk for extended periods and demonstrate sufficient dexterity and vision to operate a variety of office equipment.
• Ability to lift coin bags up to 50 pounds with or without assistance.
• Ability to work the hours needed which may extend beyond the defined work schedule when operating conditions dictate.

This position description is not necessarily all inclusive in terms of work detail

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.