Teller I

Firstbank-Southwest; Pampa (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401k with employer match

Paid vacation and sick leave

Tuition Reimbursement

Life Insurance

Job summary

FirstBank Southwest in Pampa, TX is seeking an Entry Level Teller to handle daily financial transactions and educate customers about bank products and services. The role emphasizes accuracy in cash handling and delivering friendly service at the branch location.

The position requires a High School Diploma or GED and at least 1 year of banking or cash handling experience. Strong numerical skills and customer-focused attitude are essential for success.

Qualifications

• High School Diploma or GED required.
• 1 year of banking or cash handling experience recommended.

Responsibilities

• Accept deposits, verify cash, cash checks.
• Process withdrawals, transfer requests, and stop payments.
• Accept loan payments and balance/verify cash at ATM.
• Balance drawer daily and order cash as needed.
• Promote and cross-sell bank products and services.
• Answer questions and resolve customer issues.

Skills

Customer service

Cash handling

Attention to detail

Cross-selling

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

General computer skills

Job description

Job DetailsLevel: Entry

Job Location: Pampa

Location - Pampa, TX 79065

Position Type: Full Time

Education Level: High School

Travel Percentage: None

Job Shift: Day

Job Category: Retail Banking

Job Summary

Responsible for completing financial transactions, as well as educating and referring customers to the Banks products and services.

Education/Experience

• A High School Diploma/GED; equivalent experience: 1 year of experience is equal to 1 year of education.
• A minimum of 1 years experience in banking and/or cash handling related field is required.

Job Specific Responsibilities

• Accepts deposits, verifies cash, cashes checks.
• Processes cash withdrawals, collection items, cash advances, transfer of funds requests, and stop payment orders.
• Accepts payments for loans.
• Balances and services ATM as needed.
• Completes Currency Transaction Reports.
• Balances coin machine.
• Orders cash and currency.
• Process customer check orders.
• Redeems savings bonds.
• Promotes the bank's products and services; consistently cross-sells bank products at every opportunity.
• Balances drawer daily.
• May be responsible for bank opening/closing.
• Answers customer questions and attempts to resolve customer problems.
• Follows teller policy.
• Promote and maintain positive relations with all contacts, customers and potential customers.
• Other duties as assigned.

Required Technical Knowledge

• General computer skills
• Microsoft Office, specifically Word and Excel

Expectations of an Employee

• Treat all customers and fellow employees with respect
• Exceed customer expectations
• Meet customer needs
• Conduct interactions with honest, ethical, and strong moral principles
• Perform at the highest level
• Take responsibility for actions
• Do what is expected
• Lead by example
• Work as a team
• Efficiently share information in a collaborating and proactive manner
• Pay attention to detail
• Solve problems
• Make sound decisions
• Manage time effectively
• Prioritize effectively
• Perform multiple tasks simultaneously
• Show up for work and be on time
• Comply with all laws and regulations
• Complete all required training

Supervisory Responsibilities

None

Amount of Travel

None

Physical Requirements

• May need to sit/stand for long periods of time
• Sustained visual concentration while working at the computer
• Typing on a keyboard for long periods of time
• Handle high stress environment
• May have to lift heavy bags of coins

Benefits Include

• Medical, Rx, Dental, and Vision insurance
• HSA, FSA, and Limited FSA
• Employer paid and voluntary Life Insurance/AD&D
• Short-Term Disability
• Long-Term Disability
• Accident/Hospital Indemnity/Critical Illness voluntary plans
• Identify Theft Protection
• 401k with employer match
• Vacation, Sick Leave, and Holiday pay
• Tuition Reimbursement
• Gym membership discounts
• Annual payrate increases
• Incentive based bonuses

It is the policy of FirstBank Southwest to provide equal opportunity employment (EOE) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, FirstBank Southwest will provide reasonable accommodations for qualified individuals with disabilities. FirstBank Southwest is an affirmative action employer.