Teller I

Elevations Credit Union; Lafayette (CO); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

4 weeks paid time off (PTO)

12 paid holidays

Health Plan with HSA contributions

Up to 4% 401(k) match

12 weeks parental leave

Employee Assistance Program

Tuition reimbursement up to $5,250/yr

LinkedIn Learning & development access

Job summary

Elevations Credit Union is seeking a Teller I to serve as the face of the branch, performing account transactions and engaging members to explore their financial needs. The role emphasizes delivering exceptional experiences—every member, every time—while adhering to ECU's values and service standards.

The position is full-time (40 hours/week) with a Mon-Sat schedule, offering benefits such as PTO, healthcare, and retirement plans.

Qualifications

• 6 months experience in customer service in a fast-paced environment.
• Equivalent to a high school diploma.
• Proficient in Microsoft Word and Excel.

Responsibilities

• Handles teller transactions including deposits, withdrawals, and payments accurately.
• Delivers exceptional member service and engages with members to identify needs.
• Maintains accurate cash handling and supports daily teller operations and audits.
• Represents ECU with a professional demeanor and follows all applicable laws.

Skills

Customer service

Microsoft Word

Excel

Education

High School Diploma

Job description

When joining Elevations, you can expect to work for a company with:

• A leadership team that strives to make this the best place you’ve ever worked!
• A focus on supporting our employees’ mental, physical, and financial well-being
• A commitment to diversity, equity, and inclusion recognized by the Denver Business Journal and Colorado Association of Realtors
• A highly engaged workforce devoted to innovation, continuous improvement, and collaboration
• A reputation for excellence, as evidenced by being a two-time recipient of the Malcolm Baldrige National Quality Award
• A passion for consistently providing amazing experiences and creating raving fans

If you join our team, here are some of the perks you can expect:

• A competitive total rewards package with 4 weeks paid time off for full-time employees, work anniversary paid time off, paid volunteer time off, and 12 paid holidays
• Comprehensive medical, dental, and vision plans with employer contributions to supercharge your Health Savings Account
• Up to a 4% match on 401(k) contributions
• Up to twelve weeks of fully paid parental leave
• An extensive Employee Assistance Program that provides personalized care options for your whole household
• Ample opportunity to learn, develop and grow with access to LinkedIn Learning, career and leadership development programs, job shadowing, a mentor program, and tuition reimbursement up to $5,250/year

As part of the branch team, the Teller I serves as the face of Elevations for many of our members. This position provides account transaction services and engages with members to explore other financial needs. The Teller I is an important part of the branch team that creates raving fans through delivering amazing experiences—every member, every time.

Essential Functions:

• Exhibits passion for Elevations Credit Union (ECU) and demonstrates Elevations’ core values, Integrity, Respect, Passion, Creativity, and Excellence.
• Engages members using the Personalized, Elegant, Accurate, Kind, and Timely (PEAK’T) Service Model with care, professionalism, and the highest level of service to explore relevant solutions to members and refer to internal partners as identified.
• Performs teller transactions to include, but not limited to, processing account deposits, withdrawals, and payments promptly and accurately.
• Maintains high-level operational excellence in the completion of daily teller operations including but not limited to, cash balancing, completing opening and closing tasks and/or performing and/or supporting the completion of periodic cash control and operational audits.
• Develops good interpersonal relationships by helping members feel valued.
• Adheres to all applicable Federal and State laws and regulations governing the Credit Union, including the Bank Secrecy Act (BSA).
• Follows process and procedures to protect members and ECU from fraud and loss.

Manages:

This role does not have supervisory responsibility.

Required Skills, Education and Experience:

• 6 months experience successfully managing customer service interactions in a fast-paced environment
• Equivalent to a high school diploma
• Proficient in Microsoft Word and Excel

Preferred Skills, Education and Experience:

• Bilingual English/Spanish speaking preferred – includes $150/month bilingual bonus after passing aptitude assessment!

Elevations uses multi-factor authentication to keep our data safe. As such, a personal smartphone is a requirement for employment with us. This job operates in an office setting and routinely uses standard office equipment.

Physical Requirements:

Sitting frequently, walking occasionally, use of hands frequently, hearing constantly, talking frequently, exerting up to 10 lbs of force occasionally and up to 25 lbs of force infrequently to lift, carry, push, pull, or move objects.

Position Type/Expected Hours of Work:

• Full time 40 hours per week
• Days of work: Monday - Saturday

Classification:

Non-Exempt

Compensation Information:

The person hired into this position will likely earn between $19.47 and $24.30 per hour, plus annual bonus.

Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.

Anticipated Application Window:

This role is anticipated to close within 25 days from the date of posting. However, if the position has not been filled, Elevations may keep the application period open longer.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About Us: Elevations Credit Union is a member-owned not-for-profit financial institution serving Colorado’s Front Range. Founded in 1952, we’ve grown from 12 members and less than $100 in assets to an institution with 15 branches and more than 170,000 members that manages over $3 billion in assets and is the No. 1 credit union mortgage lender in Colorado. At Elevations, we’ve made a commitment to move away from a product-centered business model and focus instead on creating consumer solutions. Our objective is to provide our members, as well as the entire community, with unbiased consumer information.

EEO Statement: The Credit Union is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), sex, sexual orientation, gender identity, gender expression, color, religion, creed, national origin, ancestry, disability, military status, genetic information, marital status, or any other status protected by applicable state or local law.

Candidates for certain positions may be required to submit to a credit history report in determining qualification for employment with Elevations Credit Union. If the position you are applying for requires a credit history report, any information received in such a report will not be the sole factor in making an employment decision. A history of personal financial irresponsibility may be reason for disqualification insofar as it relates to your potential job duties. Elevations Credit Union is aware that occasionally there are extenuating circumstances that may affect an individual's credit history. We comply with the Fair Credit Reporting Act and the Colorado Employment Opportunity Act.

ELEVATIONS CREDIT UNION’S COMMITMENT TO PRIVACY

Your privacy is important to us. When you use this Careers site to apply for a job at Elevations Credit Union (“we” and “us”), we collect your personal information. Examples of personal information collected on the Careers site include your name, contact details, and information you provide for purposes of job applications. We do not sell your personal information to a third party. We may share your information with a third party who is performing a service for us related to job applicants. If you have any questions about this privacy statement, please contact us.

Applicants have rights under Federal Employment Laws

All candidates are required to submit to a background check and credit history report in determining qualification for employment with Elevations Credit Union. See our Careers page for additional details.