Assistant Branch Manager

Elevations Credit Union; Longmont (CO); On-site; USD 65,000 - 82,000; Full time

Benefits offered by this job

4 weeks PTO

Anniversary PTO

Volunteer PTO

12 Holidays

Health Plan with HSA

401(k) match 4%

Parental leave 12 weeks

EAP

Tuition reimbursements

Job summary

Elevations Credit Union in Colorado's Front Range is seeking an Associate Branch Manager to lead the teller team, drive exceptional member experiences, and partner with the Branch Manager on daily operations.

The role emphasizes operational excellence, compliance, and courageous leadership, with a focus on delivering the PEAK’t service model—Personalized, Elegant, Accurate, Kind, and Timely—for every member, every time.

Qualifications

• 4+ years of experience in the financial services industry.
• In-depth understanding of teller roles and expert knowledge of financial transactions.
• Strong understanding of branch audit controls.
• Strong understanding of core operating and ancillary support systems.
• 1+ year of branch operations leadership experience.
• 1+ year supervisory experience.
• Ability to respond to escalated member and employee situations in branch.

Responsibilities

• Lead and coach the teller team while responding to escalations.
• Collaborate with Branch Manager to manage operations, transactions, compliance, and member experience.
• Lead branch in the Branch Manager's absence.
• Deliver the PEAK’t service model with care, professionalism, and high service standards.
• Act as focal point for branch communications regarding operations, controls, risk management, and process improvements.
• Oversee branch cash control audits, vault, dispensers, and recyclers.
• Escalate and manage facility repairs, system issues, or safety concerns.
• Adhere to laws including BSA.

Skills

Financial services

Teller knowledge

Branch audit

Core systems

Leadership

Supervisory experience

Escalation handling

Job description

When joining Elevations, you can expect to work for a company with:

• A leadership team that strives to make this the best place you’ve ever worked!
• A focus on supporting our employees’ mental, physical, and financial well-being
• A commitment to diversity, equity, and inclusion recognized by the Denver Business Journal and Colorado Association of Realtors
• A highly engaged workforce devoted to innovation, continuous improvement, and collaboration
• A reputation for excellence, as evidenced by being a two-time recipient of the Malcolm Baldrige National Quality Award
• A passion for consistently providing amazing experiences and creating raving fans

If you join our team, here are some of the perks you can expect:

• A competitive total rewards package with 4 weeks paid time off for full-time employees, work anniversary paid time off, paid volunteer time off, and 12 paid holidays
• Comprehensive medical, dental, and vision plans with employer contributions to supercharge your Health Savings Account
• Up to a 4% match on 401(k) contributions
• Up to twelve weeks of fully paid parental leave
• An extensive Employee Assistance Program that provides personalized care options for your whole household
• Ample opportunity to learn, develop and grow with access to LinkedIn Learning, career and leadership development programs, job shadowing, a mentor program, and tuition reimbursement up to $5,250/year

As a leader on the branch team, the Associate Branch Manager is responsible for leading and coaching the teller team and responding to escalations in the branch. Additionally, the role is responsible for collaborating with the Branch Manager to lead the operational, transactional, compliance and member experience focuses of the branch, as well as leads the branch in the Branch Manager's absence. The Associate Branch Manager is an important part of the branch team that creates raving fans through delivering amazing experiences—every member, every time.

Essential Functions include:

• Cultivates passion for Elevations Credit Union through leadership of teller team and demonstrates Elevations’ core values, Integrity, Respect, Passion, Creativity, and Excellence.
• Coaches and supports tellers to ensure operational excellence and deliver amazing experiences - every member, every time.
• Collaborates with Branch Manager to resolve service issues including both direct member service and long-term service improvements.
• Engages members and actively leads team in a manner that models the Personalized, Elegant, Accurate, Kind, and Timely (PEAK’t) service model; using care, professionalism, and the highest level of service, exhibiting strong conflict resolution skills when needed.
• Serves as focal point for communication to and from the branch in areas of operational effectiveness, controls, compliance, risk management, transactional processes, and member experience as it relates to process and operations.
• Oversees the completion of all branch cash control audits to include individual cash positions, vault, dispensers and/or recyclers.
• Responsible for managing the escalation of internal branch requests to include but not limited to, facility repairs, computer or system issue resolution or safety and security issues.
• Adheres to all applicable Federal and State laws and regulations governing the Credit Union, including the Bank Secrecy Act (BSA).

Reports to:

Branch Manager

Required Skills , Education and Experience:

• 4+ years’ experience in financial services industry
• In-depth understanding of teller role and expert knowledge of financial transactions

Preferred Skills , Education and Experience:

• Strong understanding of branch audit control
• Strong understanding of core operating and ancillary support systems
• 1+year of branch operations leadership experience.
• 1+ year supervisory experience.
• Ability to respond to escalated member and employee situations in branch

Elevations uses multi-factor authentication to keep our data safe. As such, a personal smartphone is a requirement for employment with us. This job operates in an office setting and routinely uses standard office equipment.

Physical Requirements:

Sitting frequently, walking occasionally, use of hands frequently, hearing constantly, talking frequently, exerting up to 10 lbs of force occasionally and up to 25 lbs of force infrequently to lift, carry, push, pull, or move objects.

Position Type/Expected Hours of Work:

• Full time 40 hours per week
• Days of work: Monday – Saturday

Classification:

Exempt

Compensation:

The person hired into this position will likely earn between $65,430 and $81,788 annual salary, plus annual bonus.

Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.

About Us: Elevations Credit Union is a member-owned not-for-profit financial institution serving Colorado’s Front Range. Founded in 1952, we’ve grown from 12 members and less than $100 in assets to an institution with 15 branches and more than 170,000 members that manages over $3 billion in assets and is the No. 1 credit union mortgage lender in Colorado. At Elevations, we’ve made a commitment to move away from a product-centered business model and focus instead on creating consumer solutions. Our objective is to provide our members, as well as the entire community, with unbiased consumer information.

EEO Statement: The Credit Union is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), sex, sexual orientation, gender identity, gender expression, color, religion, creed, national origin, ancestry, disability, military status, genetic information, marital status, or any other status protected by applicable state or local law.

Candidates for certain positions may be required to submit to a credit history report in determining qualification for employment with Elevations Credit Union. If the position you are applying for requires a credit history report, any information received in such a report will not be the sole factor in making an employment decision. A history of personal financial irresponsibility may be reason for disqualification insofar as it relates to your potential job duties. Elevations Credit Union is aware that occasionally there are extenuating circumstances that may affect an individual's credit history. We comply with the Fair Credit Reporting Act and the Colorado Employment Opportunity Act.

ELEVATIONS CREDIT UNION’S COMMITMENT TO PRIVACY

Your privacy is important to us. When you use this Careers site to apply for a job at Elevations Credit Union (“we” and “us”), we collect your personal information. Examples of personal information collected on the Careers site include your name, contact details, and information you provide for purposes of job applications. We do not sell your personal information to a third party. We may share your information with a third party who is performing a service for us related to job applicants. If you have any questions about this privacy statement, please contact us.

Applicants have rights under Federal Employment Laws

Elevations Credit Union does not employ individuals who are younger than 18.

Elevations Credit Union prohibits the employment of relatives, except in the instances of marriage. For the purposes of this policy, the term relative shall include the following relationships established by blood, marriage or legal action, which include: mother, father, son, daughter, sister, brother, mother-in-law, father-in-law, sister-in-law, brother-in‑law, son-in‑law, daughter-in‑law, stepparent, stepchild, aunt, uncle, nephew, niece, grandparent, grandchild, or cousin.

All candidates are required to submit to a background check and credit history report in determining qualification for employment with Elevations Credit Union. See our Careers page for additional details.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

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