Teller I

Deerwood Bank; Grand Rapids (MN); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Health Savings Account

Vision insurance

Life insurance

Short-term disability

Long-term disability

401(k) with company match

Paid holidays

PTO

Job summary

Deerwood Bank in Grand Rapids, MN is hiring a full-time Teller I. You will handle deposits, payments, and balance verifications while delivering strong customer service and promoting bank products.

The role requires attention to detail, adherence to policies, and the ability to work in a team in a fast-paced environment.

Qualifications

• High school diploma or GED preferred.
• Cash handling and customer service experience preferred.
• Ability to balance and verify deposits.

Responsibilities

• Assist customers and staff with retail, operations and customer service support.
• Receives deposits for all accounts and payments; verifies balances and IDs.
• Maintains currency and coin supply per policy and balancing records.
• Cross-sell and promote bank products to meet branch goals and regulatory guidance.
• Open and close the branch following proper security procedures.

Skills

Customer service

Cash handling

Balancing

Deposit processing

Cross-selling

Education

High school diploma or GED

Job description

Deerwood Bank is hiring a full-time Teller I to work in its Grand Rapids, MN branch. This position is responsible for performing a variety of duties such as proper handling of teller work, cash, accurately balancing, deposits, checks, payments promoting various bank products and services as well as other tasks as assigned. This position demands a high level of customer service skills, attention to detail and adherence to all bank policies and procedures.

Hours

Mondays-Wednesdays 8am-5pm; Thursdays 8am-5pm (rotating early out at noon if working that Saturday); Fridays rotating 8am-5pm or 9am-6pm; rotating Saturdays 9am-12pm. Saturdays are paid at double time.

Starting Pay Rate

$17.75 - $19.50 per hour, depending on qualifications.

Functions, Duties and Responsibilities

• Assist customers and staff with various retail, operations and customer service support.
• Receives customer deposits for all accounts and payments. Verifying customer balances and requiring proper identification and documentation.
• Maintains currency and coin supply within bank policy.
• Maintains balancing records within acceptable limits.
• Familiar with security equipment and understands safety precautions.
• Provides various tasks including but not limited to verifying balances, balance ATM, order checks, documenting change of addresses, answering phones and questions, follow proper safe deposit box access, branch capture, redeem savings bonds, buy and sell foreign currency, prepare cashier checks, selling gift and reloadable cards, temporary cards, wire transfers, verify mail and night depository bags and envelopes, accurate logs and other appropriate activities to support the banks service reputation.
• Cross sell and introduce new services to customers following the focus of branch goals and regulatory guidance.
• Open and close the bank following proper security procedures.
• Any other functions, duties and responsibilities as management may assign

Knowledge, Skills and Abilities

• Provide excellent customer service and work in a team environment.
• Ability to prioritize and make on the spot decisions regarding customer transactions, weighing customer satisfaction issues with exposure to loss or fraud.
• In-depth knowledge of all bank deposit products, services and policies
• Basic knowledge of bank loan and investment center products
• Effectively operate all office equipment required to support this position. To include but not limited to personal computer, strong keyboarding skills, fax, scanner/copier, printer, phone system, all applications, spreadsheets, database and presentation software necessary.
• Must be alert to fraudulent activity, dishonesty, questionable behavior or improper handling of accounts and report to appropriate Bank personnel.
• Strong interpersonal skills, attention to detail, positive attitude and pleasant personality.
• Excellent oral and written communication skills. Display independent judgement.
• Demonstrate excellent organization, prioritize workflow, adaptability and flexibility.
• Ability to work in a fast-paced environment and be a quick thinker and learner while maintaining a high degree of accuracy.

Training and Experience

• High school diploma or GED preferred; and cash handling and customer service experience preferred.

Benefits are available to employees working 30 or more hours per week on the first of the month following date of hire.

• Medical insurance, including virtual telemedicine and mental health counseling
• Health Savings Account
• Flexible Spending Account (health, limited purpose health, and dependent care)
• Vision insurance
• Life insurance (basic and voluntary)
• Short-term disability insurance
• Long-term disability insurance
• Adoption Assistance Program
• Employee Assistance Program
• PTO
• Paid holidays
• 401(k) with company match (eligible on the first of the month following 2 months of employment)
• Financial wellness education
• Free or reduced fees for banking products and services