Teller I

Southern Bancorp; El Dorado (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) match

Employee stock ownership plan

Mortgage rate discounts

Financial education tools

Paid holidays & PTO

Job summary

Southern Bancorp is seeking a customer service focused individual to provide prompt, friendly service in an entry-level banking role. You will handle cash transactions, deposits, withdrawals, and basic account services while following bank policies and safeguarding customer information.

The position requires a high school diploma and 1–2 years of cash handling experience, with opportunities to cross-sell services and participate in training programs.

Qualifications

• High school diploma or equivalent.
• One to two years of customer service and cash handling experience preferred in a bank or similar financial institution.
• Strong customer contact skills to greet the public in a friendly and courteous manner.
• Ability to maintain confidentiality of the Bank’s records and customer transactions.
• Detail-oriented, accurate, and able to multi-task; possesses good mathematical aptitude.
• Ability to operate a computer terminal, 10-key, and other office equipment.

Responsibilities

• Responds to customer inquiries as appropriate.
• Maintains proper cash levels in drawers and ensures cash security.
• Accepts checks for cashing, deposits, and verifies cash and endorsements.
• Receives loan payments and processes related transactions.
• Processes night deposits and mail-in deposits; handles cashier’s checks and other bank services.
• May service ATMs and assist with opening new accounts as needed.
• Cross-sells bank services and completes required training.

Skills

Customer service

Cash handling

Confidentiality

Attention to detail

Multi-tasking

Computer terminal operation

Education

High school diploma or equivalent

Job description

Job Description

Southern Bancorp is more than a bank. As a Community Development Financial Institution (CDFI), a special certificate on designated for institutions that serve predominantly underserved communities, Southern Bancorp combines traditional banking and lending services with financial development tools and public policy advocacy to help families and communities grow stronger. Inspired by the principle that building net worth drives economic opportunity, our mission is to be wealth builders for everyone in the communities we serve, with a focus on low-wealth and un(der)banked populations, as well as an emphasis on Black and Brown individuals.

This position provides prompt, efficient, and friendly service to customers, involving the receipt and payment of cash, while recognizing customers' needs with suggestions appropriate to the Bank's services. The employee follows established policies and procedures for this area, in accordance with the Bank’s guidelines and the supervisor's direction.

Responsibilities:

• Responds to customer inquiries as appropriate.


• Maintains proper cash levels in drawers, keeps cash secure, and ensures a high level of safety for the Bank.


• Accepts checks for cashing, receives checking and related accounts, accepts deposits, verifies cash and endorsements, makes change, and issues receipts.


• Receives savings deposits, pays withdrawals after verifying balance and signature, and redeems U.S. Savings Bonds.


• Receives loan payments when installment loan coupons accompany payments.


• Processes night deposits and mail-in deposits.


• Processes cashier’s checks, cash advances, and other Bank services. Accepts applications and issues U.S. Savings Bonds.


• May service ATMs according to schedule or need.


• May accept tax deposits and various utility payments.


• Opens safety deposit boxes.


• Completes Currency Transaction Reports (CTR) as needed.


• Performs the duties of branch Customer Service Representative (CSR) on a scheduled Saturday rotation.


• May assist with opening new accounts.


• Cross-sells Bank and affiliate services.


• Completes all required training.


• Performs other related duties as required or assigned.

Requirements:

• High school diploma or equivalent.


• One to two years of customer service and cash handling experience required; experience in a bank or similar financial institution preferred.


• Strong customer contact skills to meet and greet the public in a friendly and courteous manner, responding to a variety of situations in a professional manner.


• Ability to maintain confidentiality of the Bank’s records and customer transactions.


• Detail-oriented, accurate, and able to multi-task; possesses good mathematical aptitude.


• Ability to operate a computer terminal, 10-key, and other general office equipment.


• Willingness to be involved and represent Southern Bancorp through civic and community organizations.

What we offer our employees:

A positive impact on Your Future:

• 401(k)/Roth plan with immediate eligibility and employer match up to 6%


• Employee stock ownership plan


• Discounted rate on primary home mortgage


• Credit and housing counseling as well as free financial education tools available to customers and employees

Benefits to improve your health:

• Two medical plans available - low-deductible PPO plan or HDHP with Health Savings Account


• Dental and vision insurance


• Employer paid life insurance, and short- and long-term disability coverage


• Retirement plan with generous company match and employee stock purchase option


• Voluntary life insurance options for employee, spouse, and children

The opportunity to nurture your well-being:

• Paid holidays and paid time off


• Opportunity for merit raises


• Employee reward and recognition programs


• Community service opportunities

Southern Bancorp is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, gender expression, status as a protected veteran, among other things, or status as a qualified individual with disability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

As a Community Development Financial Institution, Southern Bancorp desires its workforce to reflect the diversity of the customers and communities that we serve. Racial and ethnic minorities, people from working class backgrounds, women and LGBTQ people are often underrepresented in many financial service industry professions.