Teller I

suttonbank; Attica (OH); On-site; USD 28,000 - 36,000; Full time

Job summary

Sutton Bank in Ohio is seeking a teller to serve as the first point of contact for branch customers. You will process deposits, withdrawals, and payments, balance cash drawer, and maintain security of funds while providing excellent service.

The role requires effective communication, multitasking, and strong customer service skills. Prior cash handling and sales experience are preferred, with a focus on accuracy and compliance.

Qualifications

• High school diploma or GED required.
• One year of related experience preferred.
• Prior cash handling and sales experience preferred.
• Equivalent combination of education and experience acceptable.

Responsibilities

• Greet customers and identify business needs.
• Research customer issues and correct discrepancies.
• Process cash item deposits, withdrawals, and check cashing.
• Process loan, credit card and utility payments.
• Redeem savings bonds.
• Reconcile night deposits and mailed-in transactions.
• Follow cash handling procedures to balance and secure funds.
• Complete holds/CTR's as required.
• Maintain safety and security measures; dual control; assist audits.
• Balance drawer and research over/short issues.
• Sell gift cards and bank services; cross-sell referrals.

Skills

Communication

Interpersonal skills

Multi-tasking

Customer service

Education

High school diploma or GED

Tools

POS systems

Cash handling software

Job description

Summary:

This position is the first point of contact for most customer interactions that occur within the branch. Responsible for working as a member of a cohesive team to process a variety of transactions to include, but not be limited to: deposits, withdrawals and payments. Responsible for cash assigned, balancing standards and maintaining the integrity of the teller line.

Qualifications:

Education:

High school diploma or general education (GED).

Licenses/Certifications:

None.

Experience:

One year of related experience and/or training preferred. General PC knowledge. Prior cash handling experience preferred. Previous sales experience preferred. Or equivalent combination of education and experience.

Essential Functions:

A: Job Specific:

• Greets customers, identifies their business needs, completes requests and answers questions.
• Researches customers issues and corrects discrepancies.
• Accepts and processes cash item deposits, savings deposits, withdrawals and cashes checks.
• Processes loan, credit card and utility payments.
• Redeems savings bonds.
• Reconciles night deposits and mailed-in transactions.
• Follows all cash handling procedures to ensure proper balancing and all money is properly secured and accounted for.
• Completes and processes holds/CTR's as required.
• Ensures that all safety and security measures are being maintained at all times. Follows proper dual control measures when required. Completes logs and assist with audits. Maintains the security of personal keys and assigned codes.
• Maintains assigned cash levels. Balances drawer. Researches any over and short issues.
• Sells gift cards and other bank services. Identifies opportunities to cross sell and/or makes referrals as appropriate.
• Utilizes back office capture to send transactions to corporate. Reconciles any balancing issues.

Knowledge/Skills/Abilities:

• The ability to communicate effectively and clearly, both in verbal and written communications.
• Excellent interpersonal skills.
• Strong knowledge of the business area that is being supported.
• Self-directed and motivated.
• The ability to manage multiple tasks.
• Ability to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions, and decimals.
• Provide exceptional customer service with each interaction. Exercise good judgment when performing job functions to safeguard the assets of the bank and the customer.

Sutton Bank is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, pregnancy or protected veteran status.