Teller I

Needham Bank; Ashland (MA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical and dental insurance

401(k) with 8% match

PTO

Paid holidays

Bonus program

FSA

Vision plan

Life insurance

Disability insurance

Tuition reimbursement

Employee Assistance Program

Job summary

Needham Bank is seeking a customer-focused teller in Massachusetts to process transactions accurately while balancing cash and promoting bank products.

You will build relationships, deliver exceptional service, and support sales referrals. This full-time role requires flexibility, dependable transportation, and English fluency.

Join a community-focused bank offering a strong benefits package and opportunities to grow within the organization.

Qualifications

• High school diploma or GED required.
• 2 years teller or cash handling experience with accurate balancing.
• Customer service and/or sales experience preferred.
• Fluent in written and verbal English.

Responsibilities

• Provide teller services with accuracy and balance.
• Promote bank products and refer customers to services.
• Ensure compliance with bank policies and procedures.
• Deliver exceptional customer service daily.
• Be flexible with work locations and hours.

Skills

Keyboard skills

Arithmetic accuracy

Customer service

Sales experience

Adaptability

Education

High School Diploma or GED

2 years teller or cash handling experience

Customer service or sales experience preferred

Job description

Job Summary: Proficiently perform teller function, processing transactions with accuracy and balance according to the Bank's standards, policies and procedures. Increase the Bank's market share by maximizing sales opportunities through relationship management and business development efforts.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Demonstrate awareness, commitment and dedication to servicing and building customer relationship
• Gain full knowledge of the products and services offered by the Bank
• Promote bank products, contributes to referrals and refer or resolve customer inquiries concerning accounts or other banking services
• Responsible for operational compliance and adherence to bank policies and procedures
• Gain full understanding and knowledge of the teller function
• Consistently deliver exceptional customer service
• Perform additional duties as requested, needed or assigned

JOB REQUIREMENTS

• Ability to work a flexible schedule based on the hours of operation of the Bank, including Saturday mornings
• Ability to lift 30 pounds
• Basic knowledge of keyboard and computer skills
• Ability to perform basic arithmetic operations with the use of a calculator
• Must have basic business acumen and professionalism
• Ability to build strong relationships and alliances across the organization, exceed customer expectations, ability to adapt to change, reliable and highly motivated
• Must have reliable transportation
• Must be flexible and able to adapt to new job locations and re-assignments as directed
• Fluent in written and verbal English
• Ability to adhere to Needham Bank's Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing)

EDUCATION & EXPERIENCE

• High School Diploma or GED
• Up to two years of teller or cash handling experience with accurate balancing record
• Customer service experience and/or sales experience preferred

PAY RANGE: $20.00 - $21.85/hourly

The pay range provided is based on what we believe is a reasonable estimate for the pay range for this job at the time of posting. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply.

Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee.

• fully paid medical and dental insurance
• HRA
• 401(k) plan with an 8% bank match
• paid time off (PTO)
• paid holidays
• a bonus program
• flexible spending accounts
• vision service plan
• group term life insurance
• short and long term disability insurance
• tuition reimbursement
• an Employee Assistance Program

We offer a great benefit package to our eligible part-time employees as well.

At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.