Teller Full-Time

Northwest Bank; Hershey (PA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading bank as a Teller, where you will be a key member of the retail team, providing exceptional customer service, managing transactions, and assisting customers with their financial needs. This full-time role requires strong communication skills and a commitment to customer satisfaction. Ideal candidates will have a high school diploma and a background in customer service or cash handling. Enjoy a dynamic work environment with opportunities for growth.

Qualifications

• Customer service experience preferred.
• Cash handling experience preferred.
• Banking and/or retail experience preferred.

Responsibilities

• Provide excellent customer service and resolve issues.
• Balance teller drawer daily and assist in office meetings.
• Maintain knowledge of bank products and services.

Skills

Communication

Problem Solving

Customer Service

Analytical Judgment

Education

High School Diploma

Tools

Microsoft Office

Job description

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Job Description

Northwest Tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest Tellers provide an excellent customer service experience by welcoming customers, efficiently processing transactions, resolving problems, providing education service, and uncovering financial needs for referral to the appropriate line of business.

Description

Northwest Tellers are important members of our retail network team because they often have the most interaction with our customers. Northwest Tellers provide an excellent customer service experience by welcoming customers, efficiently processing transactions, resolving problems, providing education service, and uncovering financial needs for referral to the appropriate line of business.

Essential Functions

1. Achieve financial wellness activity goals, such as identifying referral opportunities and contributing to the overall office's sales performance goals.
2. Assist customers and visitors with questions, problem resolution, and other needs. Proactively engage with customers to understand needs and inform them of product/service features and benefits. Refer customers to appropriate team member for complex requests or products/services.
3. Actively engage with and greet customers and take ownership to resolve any customer issues or concerns.
4. Balance teller drawer daily and participate/assist in office meetings/huddles, operations meetings, and dual control balancing of vault, ATM, and other devices, as needed.
5. Deliver on our Northwest star experience and champion our customer’s financial wellness through delivery of exceptional customer service – in person, over the phone, and via email.
6. Deliver our 5 Culture Promises with excellence.
7. Complete assigned educational training and self-educate using bank-designed programs and applications.
8. Maintain general knowledge of all office systems, software, bank products, services, and digital offerings.
9. Adhere to all security and dual control processes.
10. Participate in branch opening and closing tasks as needed.
11. Follow compliance, risk, and operational procedures to protect the bank from unnecessary risk.
12. Work collaboratively with co-workers to complete daily tasks, demonstrating respect, professionalism, punctuality, and supporting management.
13. Work evening hours and weekends as scheduled or necessary.
14. Ensure compliance with Northwest’s policies, procedures, and federal/state regulations.
15. Navigate Microsoft Office and department-specific applications efficiently.
16. Work as part of a team and with on-site equipment.

Knowledge, Skills, & Abilities

1. Establish effective working relationships and participate in problem-solving and decision-making.
2. Communicate ideas and information clearly and concisely, orally and in writing.
3. Actively listen to understand and facilitate open exchange of information.
4. Set goals, develop tracking systems, and utilize resources effectively.
5. Make sound decisions based on analytical and perceptive judgment.
6. Possess knowledge of computers and Teller Systems.

Qualifications

Education

• High School Diploma or equivalent preferred.

Work Experience

• Customer service experience preferred.
• Cash handling experience preferred.
• Banking and/or retail experience preferred.

All applicants will be screened; only those closely matching the qualifications will be contacted. Check your application status by logging into your account. We appreciate your interest!

Northwest is an equal opportunity employer committed to creating an inclusive environment for all employees.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Finance and Sales
• Industries: Banking