Teller (Full Time)

Citizens Community Federal N.A; Eau Claire (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading financial institution as a Teller, where you will assist customers with their banking needs while providing exceptional service. This role emphasizes teamwork, communication, and community involvement, making a positive impact in Eau Claire.

Benefits

Health, Vision & Dental Plans

Health Savings Account (HSA)

401K Retirement Plan and Company Match

Paid Time Off

Professional Development Reimbursement Program

Qualifications

• At least one year of customer service experience.
• Excellent communication and interpersonal skills.

Responsibilities

• Assist customers with financial transactions including deposits and withdrawals.
• Provide excellent customer service and address customer concerns.
• Maintain compliance with bank policies and regulations.

Skills

Customer Service

Communication

Team Collaboration

Multitasking

Education

Customer Service Experience

Job description

Description

If you’re motivated, detail-oriented, and have a passion for delivering exceptional customer service, keep reading! This is a fast-paced, interactive position with CCFBank, a successful financial institution with locations throughout Wisconsin and Minnesota. We’re seeking a friendly, and customer-oriented individual who is eager to build and maintain customer relationships.

As a Teller, you will assist customers with their banking needs by processing deposits, cashing checks, accepting loan/credit card payments, and addressing customer questions or concerns. You will also gain knowledge of bank products and services, referring customers to the appropriate departments to ensure an exceptional customer experience daily.

The ideal candidate is a collaborator who works well in a team environment and can communicate with colleagues from various departments. Bonus points if you’re community focused and excited about making a positive difference for those around you.

Primary Responsibilities

• Assist customers with various financial transactions including deposits, withdrawals, and transfers.

• Perform accurate and timely processing of customer transactions.

• Provide excellent customer service and actively listen to and address customer questions or concerns.

• Understand customer requirements and introduce them to new products and services.

• Collaborate with team members to achieve branch goals.

• Maintain and assure compliance with all Bank policies, procedures and processes, and all applicable state and federal banking laws, rules, and regulations; adhere to the Bank Secrecy Act (BSA) responsibilities that are specific to the position.

• Performs other duties as assigned.

Education and Experience

• At least one (1) year of customer service experience.

• Excellent communication and interpersonal skills.

• Ability to multitask and prioritize tasks effectively.

Desired Expertise

• Cash handling or sales experience.

What’s in it for you?

• Full Time, 40 hours per week.
• Monday – Friday work week; occasional Saturdays required.
• Competitive Pay.
• Eligible for an annual bonus of 1.5% - 3% of your salary based on company goals and performance.

Perks:

• Health, Vision & Dental Plans: Because healthy smiles are important.
• Health Savings Account (HSA) with CCF Contributions: Save for those medical expenses that you weren’t expecting.
• Health Reimbursement Arrangement: Be reimbursed for qualifying medical expenses by making smart health care decisions.
• Flexible Spending Account: For those unexpected medical expenses.
• Employer Paid Life Insurance and Long-Term Disability Plans: We’ve got your back (and your future).
• Voluntary Life Insurance and Short-Term Disability Plans: Because life is unpredictable.
• Accident and Critical Illness Plans: Just in case you decide to take up extreme knitting.
• Hospital Indemnity: We will help cover additional hospital expenses.
• 401K Retirement Plan and Company Match: Retirement goals? We’ve got you covered.
• Paid Time Off, Bereavement Leave and Paid Holidays: Rest, recharge, and celebrate your loved ones.
• Parental Leave: Because parenting is the ultimate adventure.
• Company-Wide Wellness Program: Yoga, smoothies, and mental high-fives.
• Employee Achievement Program: Here to help you through the good times and the bad.
• Colleague Referral Program: Refer a friend, get a virtual high-five (and maybe a bonus).
• Professional Development Reimbursement Program: Learn and grow with us!
• Career Planning: Plot your career trajectory.
• Colleague Pricing on Secondary Market Mortgage Loans: Because everyone deserves a castle (or a cozy cottage).
• Colleague Beyond Save & Spend Accounts Perks: Unlock exclusive pricing on our deposit products.

What can you expect from us?

At CCFBank you are more than just a number, you are a partner to our team. We are dedicated to investing in our colleagues and providing them with tools they need to grow and develop their careers.

We prioritize the needs of our community by allocating resources and encouraging colleague involvement across the regions we operate in. We are proud to be a part of our local communities, and we look forward to continuing to support and serve them. Learn more here about how we make more possible: https://ccf.us/careers/

Ready to be part of our financial family? Apply online at ccf.us!

If you need assistance applying, contact us at [e-mail] and we will attempt to meet your needs.

In evaluating candidates for this position, CCFBank may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.

CCFBank is committed to fostering and cultivating an inclusive and diverse culture and we are proud to be an Equal Opportunity Employer, including disability and veterans.