Teller, FT40

Jeanne D'Arc Credit Union; Chelmsford (MA); On-site; USD 33,000 - 42,000; Full time

Job summary

Jeanne D’Arc Credit Union is seeking a Teller to warmly welcome members and process a variety of transactions with accuracy and courtesy.

You will build member relationships by educating them about credit union products, handling deposits, withdrawals, and loan payments, and ensuring compliance with all policies and procedures. This entry-level role offers growth within a supportive team and community-focused environment.

Qualifications

• Greet members and non-members with friendly, professional service.
• Process deposits, withdrawals, loan payments, and other transactions accurately.
• Educate and refer Credit Union products and services to members.

Responsibilities

• Greet members and non-members and provide information on transactions, products and services; handle deposits, withdrawals, loan payments and other items per policy.
• Balance cash drawer and complete daily settlement procedures; assist with branch balancing.
• Deescalate member issues with calm problem-solving and sound judgment while saying “yes” where possible.
• Learn and thoroughly understand all deposit and loan products and services.

Skills

Customer service

Microsoft Office

Active listening

Education

High school diploma or equivalent

Job description

Join Our Team and Make an Impact!

At Jeanne D’Arc Credit Union, we don’t just offer jobs—we build careers. With

Join Our Team and Make an Impact!

At Jeanne D’Arc Credit Union, we don’t just offer jobs—we build careers. With competitive pay, outstanding benefits, a supportive team environment, and endless growth opportunities, you’ll have everything you need to thrive.

We take pride in our team, who go above and beyond to deliver exceptional service and offer smart financial solutions to our members. If you’re looking for a rewarding role where you can make a difference in helping people and giving back to the community, we’d love to have you on board!

Now Hiring: Teller

As a Teller, you’ll work under the leadership of the Branch Officer to welcome members and non-members and performs various transactions accurately and efficiently. Adheres to Credit Union policies and procedures to ensure ethical and compliant business practices. Builds member relationships through education about products and services

Essential Functions And Responsibilities

• Greets members and non-members and provides relevant information regarding transactions, products, and services. Receives and processes member transactions, including deposits, withdrawals, loan payments, and other negotiable instruments, while adhering to all branch processes, procedures, policies, and compliance regulations.


• Performs individual settlement procedures and balances cash drawer and daily transactions. Assists with branch balancing.


• Actively engages in the relationship-building process through educating and referring Credit Union products and services. Takes responsibility for directing members to the appropriate department or resource for further information and services as necessary.


• Deescalates challenging member situations by problem-solving, exercising sound judgment and decision-making skills while demonstrating a special effort to say "yes."


• Demonstrates a commitment to learning and thoroughly understanding all Credit Union deposit and loan products and services.


• Remains vigilant and aware of surroundings, reports any unusual or suspicious behaviors, activity, or inconsistencies.


• Performs other job-related duties as assigned.

Knowledge And Skills

Experience

Entry-level. Six months of related experience is preferred.

Education

High school diploma or equivalent required or an equivalent combination of education and experience.

Interpersonal Skills

Position requires significant contact with others inside and outside the Credit Union, thus requiring a high degree of confidentiality, discretion, diplomacy, and tact in communication. Builds relationships and fosters positive interactions with Credit Union team members, members, and vendors by demonstrating friendly, helpful, and efficient service. Good verbal communication skills are required, including positive body language and tone, patience, active listening, and sound judgment. Must have the ability to understand and communicate products, services, and regulations.

Other Skills

Basic Microsoft Office skills and learning the core system and other related software are required. Must have the ability to apply cognitive reasoning to daily tasks, take ownership, and work independently and as part of a collaborative team. Must be highly motivated, detail-oriented, organized, and efficient with multitasking. Must be able to work in a professional, fast-paced environment without sacrificing the quality and accuracy of work performed. This position requires standing, sitting, walking, reaching, and lifting to 10 lbs. regularly.

Your contributions will help our members achieve their financial goals while advancing your career in a dynamic and supportive environment.