Teller

Meritus Credit Union; Carencro (LA); On-site; USD 26,000 - 36,000; Full time

Job summary

Meritus Credit Union in Louisiana is seeking a friendly Teller to deliver accurate cash handling and efficient transactions while providing an exceptional member experience.

You will process deposits, withdrawals, transfers, and payments, verify member information, balance drawers daily, and contribute to branch growth through referrals. A high school diploma and prior cash handling experience are preferred.

Qualifications

• High school diploma or equivalent required.
• Experience with cash handling and customer service preferred.
• Experience at a financial institution preferred.
• Ability to operate a multi-line phone system and computer software.
• Intermediate math skills including decimals, percentages, and fractions.

Responsibilities

• Deliver exceptional member service by handling transactions and identifying financial needs.
• Educate members on available financial solutions and services.
• Process member transactions: deposits, withdrawals, transfers, loan payments, check cashing, money orders.
• Verify member information, endorsements, balances, and transaction details.
• Balance cash drawer daily and adhere to cash handling standards.
• Detect and prevent fraudulent activity following security procedures.
• Maintain confidentiality and professional standards in all interactions.
• Collaborate with team to improve branch operations and member experience.
• Develop knowledge of credit union products and services to meet financial needs.
• Participate in community outreach and promotional activities.
• Provide support to other branches as needed.

Skills

Cash handling

Customer service

Interpersonal skills

Multiline phone system

Education

High school diploma

Tools

Banking software

Job description

Provide accurate and efficient cash handling and transaction services while delivering an exceptional member experience. Serve as a welcoming and knowledgeable representative of the Credit Union by building positive relationships, assisting members with their financial needs, and creating a professional, friendly, and service-focused environment.

Job Specifications

• Professional, well-developed interpersonal skills essential to deal courteously and effectively with a diverse group of callers and visitors.
• Cash handling & Customer Service experience preferred.
• Experience at a financial institution preferred.
• Work requires knowledge of a multi-line phone system and use of a computer and its programs.
• Intermediate mathematical skills required (calculation and concepts involving decimals, percentages, fractions, etc.)

These characteristics are normally acquired through completion of high school.

• Work required frequent lifting of up to 20 pounds and occasional lifting of up to 35 pounds when carrying boxes and supplies to the stock room. This activity also requires standing, sitting, and occasional bending, squatting, twisting and reaching.

Duties and Responsibilities

• Deliver exceptional member service by identifying financial needs and recommending appropriate credit union products and services.
• Educate members on available financial solutions, including deposit accounts, loans, certificates, IRAs, and other credit union services that support their financial well-being.
• Contribute to branch growth through referrals for loan products, deposit accounts, and additional credit union services.
• Resolve member concerns professionally and efficiently while maintaining a positive member experience.
• Accurately process member transactions, including deposits, withdrawals, transfers, loan payments, check cashing, money orders, and other teller transactions.
• Verify member information, signatures, endorsements, balances, and transaction details in accordance with credit union policies and procedures.
• Balance and maintain an accurate cash drawer daily while adhering to all cash handling and balancing standards.
• Detect and prevent fraudulent or suspicious activity by following established security and verification procedures.
• Maintain confidentiality, accountability, and high ethical standards in all member interactions and operational responsibilities.
• Demonstrate professionalism and consistently reflect the credit union's mission, values, and service standards in all internal and external interactions.
• Collaborate with team members to improve branch operations and enhance the overall member experience.
• Continuously develop knowledge of credit union products, services, policies, and procedures to effectively assist members and identify opportunities to meet their financial needs.
• Participate in community outreach, volunteer opportunities, and promotional activities that support the credit union's mission and visibility.
• Provide support to other branch locations as needed and maintain flexibility to work at additional branches when required.