Teller Floater: Baton Rouge

Luminate; Baton Rouge (LA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account

Life Insurance

Paid Vacation/Sick Leave

Holidays

Job summary

Pelican Credit Union in Baton Rouge is seeking a Teller Floater who greets members, assists with financial needs, and floats to branches to support lobby and teller operations. This front-line role emphasizes outstanding service across in-person and digital channels, with a focus on accurate cash handling and meeting monthly sales goals.

The position requires a high school diploma, at least one year of experience, strong communication, and proficiency with Word, Excel, and PowerPoint.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1 year of continuous job experience.
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving and member service skills.
• Working knowledge of Microsoft Office products (Word, Excel, PPT).

Responsibilities

• Greet members entering the branch and assist with financial needs.
• Perform routine member transactions: deposits, withdrawals, transfers, loan payments, and check cashing.
• Assist members in opening and closing accounts.
• Balance teller drawer at end of day.
• Support ITM operations and cross-sell Pelican products and services.

Skills

Customer service

Cash handling

Communication skills

Problem solving

Microsoft Office

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Pelican CU is looking for Teller Floater. The Teller Floater is responsible for greeting all members when they enter the branch and assisting them with their financial needs. This is a front-line role responsible for delivering outstanding service and support to members through various channels, including in-person, by phone, and through text and digital messaging. This position floats to various branches/departments performing a variety of financial transactions and supporting both lobby and teller operations. Our ideal candidate has a positive, can-do attitude, and is a problem-solver with strong cash-handling and member service skills. Additionally, the candidate should be comfortable in a sales environment and be able to meet monthly sales goals.

A Day in the Life of a Teller Floater INCLUDE:

• Serving as a member experience concierge for members entering the branch and coordinating lobby flow.
• Performing routine member transactions, including deposits, withdrawals, cash advances, loan payments, transfers, and check cashing.
• Assisting members in the opening and closing of accounts.
• Balancing the teller drawer at the end of the day.
• Supporting ITM (Interactive Teller Machine) operations and serving as a knowledgeable resource.
• Promoting and cross-selling Pelican products and services to members to fit their financial needs.
• Performing other job-related duties as assigned.

Teller Floater Skills And Qualifications Include

• Minimum of 1 year of continuous job experience.
• A High School Diploma or equivalent.
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving and member service skills.
• Working knowledge of Microsoft Office products, especially Word, Excel, and PPT.

Work Schedule

• Monday - Friday
• 8:30 am - 5:30 pm

Travel

• Travel may be necessary for this position.

Work Site Location

• This position will be based at our O'Neal Branch at 2675 O'Neal Ln, Baton Rouge, LA 70810, and may be scheduled in advance to work in the following departments: O'Neal Branch, Video Experience, and Contact Center.
• While this position is primarily assigned to the listed region, in high-need situations, you may be asked to travel to other Pelican branch locations across Louisiana to support business needs.

Why should you join the pelican team?

Since 1956, Pelican Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana now serving over 78,000 members nationwide. Because of our continued growth, Pelican Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture.

Our culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor'. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. We believe our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities.

Our Full-time Employees Enjoy Amazing Benefits Including

• Medical, Dental, and Vision Insurance with generous employer premium contributions
• Health Savings Account contributions for eligible employees
• Employer-Paid Life Insurance
• Paid Vacation & Sick Leave
• 15 Paid Holidays each year, which includes a Cultural Floating Holiday
• 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5% after 1 year of employment

Pelican Credit Union is an Equal Opportunity Employer. All Credit Union campuses are tobacco and vape-free.