Teller Floater

Paycom; LIVONIA (LA); On-site; USD 45,847,000 - 57,308,000; Full time

Job summary

Synergy Bank is seeking a customer-focused Floating Teller to provide exceptional service across our branch network. This role adapts to different environments at up to four branches between Livonia and New Roads based on staffing needs.

Ideal candidates have customer service experience, basic leadership skills, and/or an associate degree in business/finance. Responsibilities include handling cash, promoting bank products, and maintaining compliance.

Qualifications

• Minimum 6 months in customer service.
• Previous cash handling experience.
• High School Diploma or GED required.

Responsibilities

• Deliver Synergy Bank's standard of excellence in customer service during every interaction.
• Accurately process deposits, withdrawals, transfers, payments and other transactions.
• Maintain an accurate cash drawer and balance throughout the day and at shift end.
• Follow bank policies, procedures, and regulatory requirements; report suspicious activity.

Skills

Customer service

Cash handling

Computer skills

Education

High School Diploma or GED

Associate degree (preferred)

Tools

Financial systems

Job description

Job Details: Job Location: Livonia - Livonia, LA 70755, Position Type: 40 Hours Per Week, Education Level: High School Degree / Equivalent, Salary Range: $16.00 - $20.00 Hourly, Travel Percentage: Up to 50% As Needed, Job Shift: Monday-Friday 7:40A-5:15P Saturday8A-12P, Position Summary

Synergy Bank is seeking a customer-focused and adaptable Floating Teller to provide exceptional service and operational support across our branch network. Unlike a traditional Teller position assigned to a single location, the Floating Teller serves as a flexible team member who may be scheduled to work at any of Synergy Bank's four branch locations between Livonia and New Roads based on staffing needs, employee absences, training requirements, or business demands.

This position is ideal for candidates with previous customer service experience, leadership or supervisory experience, and/or an Associate Degree in Business, Finance, Accounting, or a related field who are seeking a career in banking and financial services.

The Floating Teller is responsible for accurately processing customer transactions, building positive customer relationships, promoting bank products and services, and quickly adapting to different branch environments. Successful candidates will demonstrate flexibility, professionalism, initiative, and a commitment to providing outstanding service regardless of branch location.

Why Join Synergy Bank as a Floating Teller?

• Gain experience working alongside teams across multiple branch locations.
• Develop a broader understanding of retail banking operations.
• Build relationships with employees, customers, and management throughout the Bank.
• Enhance your banking knowledge and prepare for future career advancement opportunities.
• Enjoy a dynamic work environment where no two days are exactly alike.

Key Responsibilities

Customer Service & Relationship Building

• Deliver Synergy Bank's standard of excellence in customer service during every customer interaction.
• Build and maintain positive customer relationships through courteous, professional, and efficient service.
• Identify customer needs and promote applicable bank products and services that enhance the customer's banking experience.
• Answer customer inquiries in person and by telephone in accordance with Synergy Bank's service standards.
• Resolve routine customer concerns while maintaining a positive and welcoming banking environment.

Transaction Processing & Account Services

• Accurately process deposits, withdrawals, transfers, payments, and other financial transactions.
• Receive cash and checks for deposit, verify amounts, examine endorsements, and enter transactions into applicable systems.
• Cash checks and process withdrawals after verifying customer identity, signatures, and account balances.
• Process ATM and night deposit transactions, loan payments, utility payments, IRA and HSA contributions, mail deposits, and other teller transactions.
• Prepare and verify official checks and other negotiable instruments.
• Place account holds in accordance with Regulation CC and bank procedures.
• Complete Currency Transaction Reports (CTRs) accurately and within required timeframes.

Compliance, Risk Management & Security

• Maintain the highest standards of honesty, integrity, confidentiality, and ethical conduct.
• Assist in protecting customers and the bank from fraud, counterfeit activity, elder financial exploitation, unfair, deceptive, or abusive practices, and other suspicious activities.
• Follow all bank policies, procedures, regulatory requirements, and internal controls.
• Report suspicious activity, operational concerns, and equipment malfunctions promptly.

Cash Handling & Operational Excellence

• Maintain an accurate cash drawer and balance throughout the day and at the end of each shift.
• Verify cash totals against system-generated proof sheets and report discrepancies immediately.
• Count currency and coin accurately while maintaining established balancing standards.
• Ensure teller stations remain organized, secure, and properly stocked with required forms and supplies.
• Assist other departments and team members as requested by management.

Qualifications: Required Qualifications

• Minimum 6 months in customer service.
• Previous cash handling experience.
• High School Diploma or GED equivalent.

Preferred Qualifications

• Associate Degree in Business, Finance, Accounting, Management, or a related field.
• Previous customer service experience in banking, retail, hospitality, financial services, sales, or a service-oriented environment.
• Prior leadership, team lead, supervisory or management experience.
• Experience handling cash and balancing transactions.
• Strong interpersonal, communication, and relationship-building skills.
• Ability to work accurately in a fast-paced environment while maintaining attention to detail.
• Proficiency with computers, financial systems, and basic business software applications.