Float Teller

Mercantile Bank; Grand Rapids (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonus opportunities

Great benefits

3 weeks vacation

401k match

Tuition reimbursement

Volunteer opportunities

Job summary

Mercantile Bank in Grand Rapids seeks a Full Time Float Teller to deliver exceptional customer service while handling deposits, withdrawals, and loan payments. The role is onsite and focused on community engagement.

You will balance cash drawers daily, pursue cross-sell opportunities using Mercantile's CRM system, and travel to support branches in the Central Market area. This role requires strong communication, accuracy in cash handling, and a proactive, customer-first approach.

Qualifications

• HS diploma or GED required or equivalent
• Proficient in cash handling and data entry
• Excellent communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Willingness to travel to nearby branches

Responsibilities

• Process teller transactions accurately and balance cash drawer daily
• Provide friendly, professional service and build customer relationships
• Identify cross-sell opportunities and refer customers using CRM 360 View
• Answer inquiries and direct customers to appropriate bank personnel

Skills

Cash handling

Data entry

Strong communication

Multitasking

Interpersonal skills

Education

High school diploma or GED

Tools

CRM 360 View

Job description

Join Mercantile Bank as a Full Time Float Teller and embark on an exciting career with endless opportunities for growth. As a key player in delivering customer-centric services, you will thrive in a vibrant and energetic environment where your problem-solving abilities will shine. The role is onsite, providing a dynamic and interactive workspace where collaboration is essential. This position not only fosters professional development but also allows you to make a meaningful impact in the community.

This position will provide coverage to the Greater Grand Rapids markets. This role will be based out of the Knapp's Corner branch.

Primary responsibilities:

• Performs and completes in an efficient and courteous manner the teller servicing of transactions, deposits, withdrawals, payments on loans, and check cashing within the established policies and procedures. Maintain a cash drawer and balance the drawer daily.
• Promotes and enhances customer relations by projecting a positive image of the bank, department and self by providing quality service to all customers.
• Initiates sales, actively pursues cross-sell opportunities, and assures proper servicing and referrals with the appropriate personnel using Mercantile's Customer Relationship Management System (360 View). Meets or exceeds sales goals.
• Answer the telephone and directs customer inquiries to appropriate bank personnel.

Why Mercantile Bank?

Mercantile Bank was founded by entrepreneurs who believed building strong relationships and communities is accomplished through collaboration and innovation. It's more than being a financial institution, it's being a trusted ally and community partner. As Michigan's largest community bank, our roots are deeply embedded in the diverse communities we serve. Our commitment to our customers and community is at the core of all we do.

As an employee of Mercantile Bank, you will receive competitive compensation, bonus opportunities, and best-in-class benefit options. With a minimum of 3 weeks' vacation, sick time, 11 paid holidays, generous 401k match of 5%, company paid life insurance, tuition reimbursement, IVF and adoption assistance, zero-interest loans for fitness equipment and business attire, discounted bank services, employee stock purchase plan, 529 savings plans, health savings accounts, flexible spending accounts, legal protection, exceptional training and development opportunities, and encouragement to connect with community through volunteer opportunities.

As a Full Time Float Teller at Mercantile Bank, your primary responsibility will be to deliver exceptional customer service while processing a variety of transactions, including deposits, withdrawals, and loan payments, all while meticulously adhering to bank policies and federal regulations in our branches around our Central Market. You will actively operate a cash drawer, maintaining accuracy and balancing it daily, while also promoting a positive image of the bank through courteous interactions with customers and peers. In this role, you'll identify cross-sell opportunities and refer customers to the right team members, effectively using our Customer Relationship Management System (360 View). As a front-line representative, your ability to foster strong customer relationships is vital, as you'll assist with inquiries, promote self-service options, and encourage appointment setting for specialized needs.

Collaboration is key as you'll work in a supportive team atmosphere, contributing to branch goals and enhancing overall customer satisfaction. Your commitment to excellence and integrity will shine as you engage with our community and uphold the bank's reputation.

What We're Looking For

To thrive as a Full Time Teller at Mercantile Bank, you will need a diverse skill set that ensures seamless operation and exceptional customer experiences. Effective communication is paramount, allowing you to engage thoughtfully with customers and collaborate efficiently with co-workers. Proficiency in cash handling and data entry is essential, as accuracy is crucial when processing transactions and counting cash back to customers. Your ability to prioritize tasks and multitask will be instrumental in navigating a fast-paced environment while maintaining organization and attention to detail.

Initiative is vital, as you will take the lead in learning and applying training to enhance your performance. Strong sales and customer service skills, coupled with patience and friendliness, are necessary to provide an outstanding experience for every customer.

Requirements:

• Prioritizing, Multitasking and Organized
• Cash handling with accuracy with the ability to effectively count cash back to customers
• Ability to type and enter data with accuracy via computer systems
• Needs Based Selling Skills
• Attention to Detail
• Function well in a fast-paced and at times stressful environment
• Effective and Efficient Interpersonal Communication Skills (Verbal and Written)
• Ability to travel to locations around our central market
• A high school education or GED or Equivalent job-related education and/or experience will be considered if the necessary knowledge

Schedule:

Monday - Friday 8:30am-5:00pm

This position does require travel to support other branches in the area.