Teller Float: Cash Handling & Client Service

First Interstate Bank; Billings (MT); On-site; USD 32,000 - 42,000; Full time

Job summary

First Interstate Bank in Billings, MT Downtown Tower is seeking a Teller to manage daily teller transactions in both lobby and drive-up locations and to develop strong client relationships through referral opportunities. You will support the branch with accurate cash handling and exceptional service.

The role emphasizes building trust, following bank procedures, and contributing to team success while supporting customers with a friendly, professional approach.

Qualifications

• Ability to handle confidential and sensitive information with discretion.
• Strong mathematical aptitude.
• Excellent written and verbal communication skills.
• Strong interpersonal skills.
• Exceptional attention to detail.

Responsibilities

• Provides client account services by processing deposits and loan payments, cashing checks, processing savings withdrawals, recording night and mail deposits, selling cashier’s checks, and redeeming savings bonds.
• Answers clients’ questions in person and over the telephone.
• Processes additional transactions as needed, including preparing currency transaction reports.
• Identifies basic cross-sell and referral opportunities by answering inquiries, informing clients of new services and product promotions, determining client needs, and directing clients to a banker.
• Utilizes 360View to record activities, incidents, and referrals to business partners and other lines of business.
• Processes consumer credit card applications.
• Completes special client requests such as closing accounts, ordering checks, exchanging foreign currency, providing special statements or copies, completing referrals, and performing safe-deposit box procedures.
• Reconciles cash drawer by verifying cash transactions, counting and packaging currency and coin, submitting excess cash and mutilated currency to the vault custodian, and maintaining appropriate cash supplies.
• Maintains client confidence and protects bank operations by keeping information confidential and cautioning others regarding potential breaches.
• Enhances job knowledge by attending training sessions.
• Contributes to client service and bank success by welcoming new or different requests and supporting team members to accomplish results.
• Demonstrates basic product knowledge and proficiency with client-facing systems.
• Completes work accurately with minimal errors.
• Participates in volunteer activities.

Skills

Confidential handling

Mathematical aptitude

Excellent communication

Interpersonal skills

Attention to detail

Education

High School Diploma or GED

Job description

First Interstate Bank in Billings, MT Downtown Tower is seeking a Teller to manage daily teller transactions in both lobby and drive-up locations and to develop strong client relationships through referral opportunities. You will support the branch with accurate cash handling and exceptional service.

The role emphasizes building trust, following bank procedures, and contributing to team success while supporting customers with a friendly, professional approach.