Teller (Float)

Merchants & Marine Bank; Daphne (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Merchants & Marine Bank is seeking a customer-focused Retail Banker (Float) to join our Daphne, AL area team. This entry-level role covers multiple branches within a 50-mile radius, handling deposits, withdrawals, and various banking transactions with an emphasis on exceptional service.

The Float Retail Banker will support Daphne, Fairhope, Gulf Shores locations, traveling as needed and ensuring compliance with security and regulatory requirements while delivering accurate, confidential service

Qualifications

• High School Diploma or equivalent required.
• Previous cash handling experience preferred.
• Prior customer service experience required.
• Excellent verbal and written communication skills.
• Professional demeanor and strong interpersonal skills.
• Strong attention to detail and accuracy.

Responsibilities

• Process customer financial transactions accurately and efficiently.
• Maintain confidentiality and comply with security, compliance, and regulatory requirements.
• Deliver exceptional customer service and build positive relationships with customers and coworkers.
• Maintain a secure, organized, and professional workstation.
• Follow cash handling procedures, audits, and standard operating procedures.
• Identify customer needs and refer to business partners for additional products or issue resolution.
• Assist customers with online banking support, including password resets and account access issues.
• Complete daily item processing using back-counter scanning equipment.
• Maintain a strong working knowledge of the Bank's products and services.
• Support branch operations as needed and perform other duties as assigned by Retail Bank Manager or Bank Officer.
• Travel to and provide coverage for branch locations within a 50-mile radius as needed.

Skills

Customer service

Communication skills

Attention to detail

Confidentiality

Education

High School Diploma or equivalent

Job description

Job DetailsLevel: EntryJob Location: MMB Daphne Branch - Daphne, AL 36526Position Type: Full TimeEducation Level: High SchoolJob Category: BankingRetail Banker (Float Position)

(Daphne, Fairhope, Gulf Shores)

We are seeking a customer-focused and detail-oriented Retail Banker (Float) to join our team. This position serves as the front line of the Bank, providing exceptional service to both retail and commercial customers while assisting with deposits, withdrawals, and a variety of banking transactions.

As a Float Retail Banker, you will provide coverage and support to multiple branch locations within a 50-mile radius. Flexibility and reliable transportation are required, as travel between assigned branches is an essential part of this role.

Our ideal candidate is professional, dependable, committed to accuracy, and dedicated to building strong customer relationships through outstanding service.

Key Responsibilities

• Process customer financial transactions accurately and efficiently, including deposits, withdrawals, and other banking services.
• Maintain a high degree of confidentiality while adhering to all security, compliance, and regulatory requirements.
• Deliver exceptional customer service and foster positive relationships with customers and coworkers.
• Maintain a secure, organized, and professional workstation.
• Follow all cash handling procedures, audit requirements, and standard operating procedures.
• Identify customer needs and refer customers to appropriate business partners for additional products, services, or issue resolution.
• Assist customers with online banking support, including password resets and account access issues.
• Complete daily item processing using back-counter scanning equipment.
• Maintain a strong working knowledge of the Bank's products and services.
• Support branch operations as needed and perform other duties assigned by the Retail Bank Manager or Bank Officer.
• Travel to and provide coverage for branch locations within a 50-mile radius as business needs require. (Daphne, Fairhope, Gulf Shores)

Qualifications

• High School Diploma or equivalent required.
• Previous cash handling experience preferred.
• Prior customer service experience required.
• Excellent verbal and written communication skills.
• Professional demeanor and strong interpersonal skills.
• Strong attention to detail and accuracy.
• Ability to maintain confidentiality and handle sensitive information responsibly.
• Flexibility to work at multiple branch locations and travel within a 50-mile radius. Branch locations: Daphne, Fairhope and Gulf Shores.

Physical Requirements

• Regularly required to sit, use hands, talk, and hear.
• Frequently required to reach with hands and arms.
• Occasionally required to stand, walk, stoop, kneel, crouch, or crawl.
• Frequently lift and/or move up to 10 pounds and occasionally up to 25 pounds.
• Must possess close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.