Teller - Float

M&T Bank Corporation; Carlisle, Northern (Cumberland County, KY); Hybrid; USD 25,000 - 36,000; Full time

Job summary

M&T Bank Carlisle is seeking a Float Teller to support multiple branches in the Carlisle, PA area. You will engage customers, demonstrate digital banking options, and manage lobby activities while handling transactions accurately and following bank policies.

The role requires 6 months of customer service experience and strong communication skills; travel between branches is expected. This position is onsite and pay ranges from $18.00 to $26.21 per hour in USD.

Qualifications

• High school diploma or GED required.
• Minimum 6 months customer service experience, including data entry and/or cash handling.
• Proven verbal communication skills and interpersonal abilities.
• Well-organized with time management and prioritization skills.
• Proficient with internet user-level technology.
• Bilingual based on branch needs can be preferred.

Responsibilities

• Provide exceptional branch customer service and resolve routine issues.
• Engage customers with digital demonstrations and promote self-service opportunities.
• Assist in lobby management, greet customers, and address immediate needs.
• Process transactions accurately and balance cash according to policy.
• Escalate and resolve account service issues, logging complaints as required.
• Support operational activities such as cash orders, vault, and wire transfers.
• Adhere to AML/BSA/KYC requirements and regulatory standards.

Skills

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Technology literacy

Bilingual

Education

High school diploma or GED

Job description

Teller - Float page is loaded## Teller - Floatremote type: Onsite Positionlocations: Carlisle, PAtime type: Full timeposted on: Posted Yesterdayjob requisition id: R90897**Overview:**As a Float Teller, you will specialize in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner. Float tellers will frequently travel to different branches within a designated area to assist branch staff as needed.**Primary Responsibilities:**Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer's identified needs.Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer's immediate need.Accurately balance and process customer transactions efficiently following Bank Policy.Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.Transition identified sales opportunity and provide introduction to appropriate banking partner.Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).Process customer/account maintenance accurately.Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.Promote an environment that supports belonging and reflects the M&T Bank brand.Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.Complete other related duties as assigned.**Scope of Responsibilities:**The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company's culture and brand. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.**Managerial/Supervisory Responsibilities:**Not Applicable**Education and Experience Required:**High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experienceAbility to easily travel between branches on an as needed basisProven verbal communication skillsProven interpersonal skillsProven ability to demonstrated exceptional customer serviceWell-organizedProven time management skillsProven prioritization skillsProficient with internet user-level technology**Education and Experience Preferred:**Bilingual based on branch needs**Physical Requirements:**Ability to stand for long periods of timeProlonged use of hands and fingersAbility to lift light to heavy objects weighing 5lbs - 30 lbs.Ability to read fine printAbility to interact with customers in an open face to face work environmentM&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $26.21 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.# **Location**Carlisle, Pennsylvania, United States of AmericaGreat companies have an enduring sense of purpose. At M&T, our purpose is a simple one: **make a difference in people's lives and uplift the communities we serve**. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T's affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank's traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities - combining the capabilities of a large bank with the care of a locally focused institution.