Float Teller (Federal St)

M&T Bank Corporation; Greenfield, Northern (MA, KY); Hybrid; USD 25,000 - 36,000; Full time

Job summary

M&T Bank Corporation in Greenfield, MA is seeking a Float Teller to support multiple branches with in-person and digital banking experiences. You will handle a variety of transactions, assist customers, and help manage lobby flow while traveling between nearby branches.

The role emphasizes accuracy, compliance with AML/BSA/KYC, and responsive service; you will balance tills, participate in cash ordering, and promote banking solutions through in-branch engagements.

Qualifications

• High school diploma or GED and 6 months of customer service experience.
• Ability to travel between branches as needed.
• Strong verbal communication and interpersonal skills.
• Proficient with basic internet applications.
• Attention to details and accuracy in transactions.

Responsibilities

• Provide exceptional branch customer service and facilitate transactions.
• Educate customers through digital demonstrations and identify self-service opportunities.
• Balance and process transactions accurately in line with policy.
• Address customer issues and escalate as needed.
• Support branch operations including cash ordering and vault activities.
• Complete AML/BSA/KYC related activities.

Skills

Customer service

Cash handling

Data entry

Verbal communication

Time management

Education

High school diploma or GED

Job description

## Float Teller (Federal St)Apply: Onsite Position: Greenfield, MA: Full time: Posted Today: R90684**Overview:**As a Float Teller, you will specialize in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner. Float tellers will frequently travel to different branches within a designated area to assist branch staff as needed.**Primary Responsibilities:**Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.Accurately balance and process customer transactions efficiently following Bank Policy.Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.Transition identified sales opportunity and provide introduction to appropriate banking partner.Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).Process customer/account maintenance accurately.Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.Promote an environment that supports belonging and reflects the M&T Bank brand.Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.Complete other related duties as assigned.**Scope of Responsibilities:**The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company’s culture and brand. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.**Managerial/Supervisory Responsibilities:**Not Applicable**Education and Experience Required:**High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experienceAbility to easily travel between branches on an as needed basis Proven verbal communication skillsProven interpersonal skills Proven ability to demonstrated exceptional customer service Well-organizedProven time management skillsProven prioritization skills Proficient with internet user-level technology**Education and Experience Preferred:**Bilingual based on branch needs**Physical Requirements:**Ability to stand for long periods of time Prolonged use of hands and fingers Ability to lift light to heavy objects weighing 5lbs – 30 lbs. Ability to read fine print Ability to interact with customers in an open face to face work environmentM&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $26.21 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.