Relationship Banker

M&T Bank Corporation; Northern (KY); Hybrid; USD 2,962,000 - 4,718,000; Full time

Job summary

M&T Bank Corporation is seeking a Relationship Banker in Shrewsbury, PA. This onsite role concentrates on assessing customer needs, driving sales opportunities, and delivering proactive basic solutions through outreach and excellent service.

You will build trust with clients, onboard new customers, and coordinate with internal partners to offer appropriate products while adhering to risk and regulatory requirements.

Qualifications

• High school diploma or equivalent (GED) and 2+ years proven retail sales, call center, customer service and/or telesales experience OR high school diploma or GED and 1 year proactive sales experience.
• Strong verbal communication and interpersonal skills
• Proven ability to demonstrate exceptional customer service
• Well-organized with time management and prioritization skills
• Demonstrated financial services product knowledge
• Ability to communicate with tact and diplomacy with internal and external customers
• Proficient with internet user-level technology

Responsibilities

• Identify customers' needs and present appropriate product and service options.
• Engage in branch sales, service and referrals to meet branch goals.
• Maintain compliance with regulatory standards and risk controls.
• Schedule and prepare for appointments, and follow up with clients.
• Onboard new customers and educate them about value-added products and services.
• Provide excellent customer service and uphold the M&T brand in daily interactions.

Skills

Retail sales experience

Customer service

Communication skills

Time management

Interpersonal skills

Financial services knowledge

Education

High school diploma or GED

Associates degree

Tools

Notary license

Job description

Relationship Banker page is loaded## Relationship Bankerremote type: Onsite Positionlocations: Shrewsbury, PAtime type: Full timeposted on: Posted Yesterdayjob requisition id: R90881# **Overview:**Identifies customers' needs through the bank's retail sales process to provide proactive basic sales solutions through customer outreach for basic customer needs and/or refer complex customer needs to the appropriate team member/partner. Specializes in our branch customer experience through lobby management, servicing and sales interactions for retail and business customers.## **Primary Responsibilities:*** Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling), Sales Process (profile/pre-call planning, outreach, appointment preparation, interaction/appointment, follow-up) and Risk Management (audit requirements, fraud prevention, Know Your Customer (KYC) and customer information profile (CIP)).* Complete basic research on customer profiles in order to assess potential ways to add value to clients banking relationship and transition to needs to based discussion on financial goals* Identify financial needs of customers and present all appropriate product and service options by working cooperatively with appropriate internal business partners.* Proactively reach out to clients to via e-mail or phone to follow up and educate on value added products/services to address needs of clients* Onboard new customers through customer outreach (regardless of available channel, and individual who opened account)* Establish trust with existing clients through proactive outreach regularly* Schedule preset appointments for the following week and hold appointments each week* Adequately prepares for scheduled appointment before customer meeting (prepare for sales interactions with pre-call plan)* Perform customer servicing interactions.* Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.* Promote an environment that supports belonging and reflects the M&T Bank brand.* Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.* Complete other related duties as assigned.* Responsible for meeting and maintaining registration requirements under the Federal SAFE Act## ****Scope of Responsibilities:****The position is the focal point in the branch for sales, service and/or referral opportunities in support of overall branch goals and activity requirements.The position is key driver of customer flow in the branch to support these activities.The position services existing customers and grows the business through identifying sales opportunities with customers.The position must stay current on operational, product, and system changes/enhancements, as well as demonstrate good risk management decisions to assist the branch in managing preventable losses and reduce fraudulent activity.## ****Education and Experience Required:****High school diploma or equivalent (GED) and a minimum of 2 years proven retail sales, call center, customer service and/or telesales experienceORA high school diploma or equivalent (GED) and a minimum of 1 year proven proactive sales experience.Strong verbal communication and interpersonal skillsProven ability to demonstrate exceptional customer serviceWell-organized individual with time management and prioritization skillsDemonstrated financial services product knowledgeAbility to communicate with tact and diplomacy with internal and external customersProficient with internet user-level technology## ****Education and Experience Preferred:****Associates degreeNotary public licenseBilingual based on branch needs## **Physical Requirements:**Ability to stand for long periods of timeProlonged use of hands and fingersAbility to lift light to heave objects weighing 5 lbs. to 30lbsAbility to read fine printAbility to interact with customers in an open face-to-face work environmentAbility to use fax, telephone system, copier and other communication toolsM&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.55 - $34.25 Hourly (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.# **Location**Shrewsbury, Pennsylvania, United States of AmericaGreat companies have an enduring sense of purpose. At M&T, our purpose is a simple one: **make a difference in people's lives and uplift the communities we serve**. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T's affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank's traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities - combining the capabilities of a large bank with the care of a locally focused institution.