Teller & Customer Service Specialist

Olympia Federal Savings (OlyFed); Lacey (WA); On-site; USD 25,000 - 30,000; Full time

Job summary

Olympia Federal Savings (OlyFed) in Washington is seeking a Teller to provide prompt, courteous service and handle teller transactions accurately. You will assist customers with deposits, withdrawals, and product information while maintaining confidentiality and a strong attention to detail.

The role emphasizes cross-selling banking products, upholding policies, and working efficiently in a fast-paced environment. Spanish language skills are a plus, with a focus on accuracy and community service.

Qualifications

• Excellent customer service and communication skills.
• Ability to handle cash and numerical transactions accurately.
• Maintain confidentiality and exercise good judgment.
• Read, write, speak, and understand English well.
• Spanish language skills are beneficial.

Responsibilities

• Accurately perform routine and non-routine transactions.
• Receive checks and cash deposits to accounts, verify amounts, examine checks for proper endorsement, and enter deposits to customers' accounts.
• Cash checks and process withdrawals, after verification of signatures and customer balances.
• Cross-sell Association products and services.
• Promote and explain Association products and services such as checking and savings accounts, loans, IRAs, certificates of deposit, safe deposit boxes, bank checks and money orders.
• Receive and accurately process loan payments.
• Place holds on accounts for uncollected funds.
• Balance cash drawer daily. Report discrepancies to the supervisor as necessary.
• Buy and sell currency from the vault. Ensure that teller drawer cash limits are not exceeded.
• Prepare and record customer service set-ups for transfers, orders and overdrafts.
• Check night depository and complete the log under dual control.
• May assist with ATM balancing.
• Redeem US Savings Bonds.
• Prepare and place stop payment on On-Us Checking accounts as required.
• Identify counterfeit currency.
• Follow Association policies and procedures.
• Other duties as assigned.

Skills

Customer service

Cash handling

Communication skills

Teamwork

Confidentiality

English literacy

Spanish beneficial

Education

High school diploma or GED

Job description

Olympia Federal Savings (OlyFed) in Washington is seeking a Teller to provide prompt, courteous service and handle teller transactions accurately. You will assist customers with deposits, withdrawals, and product information while maintaining confidentiality and a strong attention to detail.

The role emphasizes cross-selling banking products, upholding policies, and working efficiently in a fast-paced environment. Spanish language skills are a plus, with a focus on accuracy and community service.