Teller/Customer Service Rep

Exchange Bank: Relationships You can Bank On; Bozeman (MT); On-site; USD 32,000 - 42,000; Full time

Job summary

A prominent bank is seeking a Customer Service Representative to provide excellent customer service and manage financial transactions efficiently. The role requires balancing cash and supporting customers with their banking needs. Candidates must have a high school diploma and relevant experience in cash handling and customer service.

Qualifications

• High School Graduate or Equivalent required.
• Cash handling experience and accuracy needed.
• Customer service and retail sales experience required.

Responsibilities

• Process customer transactions including deposits, withdrawals, and check cashing.
• Cross-sell Exchange Bank’s services and products.
• Responsible for balancing transactions at end of day.

Skills

Customer Service

Cash Handling

Interpersonal Skills

Education

High School Graduate or Equivalent

Tools

Computer

Check Scanner

Ten-key Calculator

Job description

LOCATION: KEARNEY, NE

CUSTOMER SERVICE REPRESENTATIVE

Pay: Negotiable depending on experience

Hours: 40 per week M-F, Rotating Saturdays

SUMMARY OF JOB: As a Customer Service Representative you will operate a Teller’s window by providing prompt, efficient and accurate customer service, representing Exchange Bank in a courteous, professional manner alert to customer needs and be willing to cross-sell or refer the customer to the appropriate staff. You will ensure all transactions are completed efficiently and accurately and be responsible for balancing all financial transactions performed during work shift.

ESSENTIAL JOB DUTIES: 1. Process customer transactions, including receiving deposits, verifying cash and endorsements and issuing receipts, installment loan payments, making withdrawals, cashing checks, selling money orders and travelers checks and providing customer account printouts and scans work for remote capture.

2. Effectively cross-sells Exchange Bank’s services and products.

3. Provides customer access to safe deposit boxes (where applicable), answers the telephone, types or keys miscellaneous reports, forms, documents and other correspondence as needed.

4. Responsible for opening/closing procedures of branch.

5. Balances transactions at end of day and verifies cash totals.

6. Completes daily current transaction report logs and necessary documentation.

REQUIRED EDUCATION, EXPERIENCE AND SKILLS: 1. High School Graduate or Equivalent required. 2. Interpersonal skills to represent Exchange Bank in a positive way in dealing with customers and other employees. 3. Cash handling and balancing experience and accuracy. 4. Customer service and retail sales experience. 5. Ability to operate on-line teller terminal and other standard office equipment such as a computer, typewriter and 10 key calculator/adding machine. 6. Saturday morning availability to work is required. 7. Successful completion of teller training and any other compliance training deemed necessary by the Bank.

EQUIPMENT USED: 1. Computer 2. Typewriter 3. Check Scanner 4. Ten-key calculator.

Exchange Bank is an Equal Opportunity Employer, M/F/Disability/Protected Veteran