Teller: Customer-Driven Service with Growth & Benefits

FNBO; Raymore (MO); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Time Off Programs

Health Savings Account

Employee Banking

Growth Opportunities

Tuition Assistance

Disability Insurance

Job summary

FNBO in Missouri is hiring a Teller to provide excellent customer service and handle a variety of teller transactions in a fast-paced financial center. You will cross-sell bank services and refer products based on customer needs while maintaining accuracy and security of cash.

The role requires a high school diploma, cash-handling experience, and strong communication. Onsite work with standard banking hours and occasional travel to regional centers may occur.

Qualifications

• High School diploma or equivalent required.
• Retail sales/service experience including cash handling, or prior teller experience preferred.
• Professional written and verbal communication skills.
• Exhibit and maintain high degree of professionalism.
• Maintain high degree of confidentiality and integrity.
• Strong time management skills.
• Attention to detail.
• Demonstrates computer literacy.
• Proactive sales and service skills including outbound calls to customers.

Responsibilities

• Greet and assist customers as they arrive in the Financial Center; provide exceptional customer service throughout the customer interaction.
• Process all types of teller transactions accurately and according to policy and procedure. Assists customer with additional requests or service issues.
• Process daily night drop and ATM deposits and balancing under dual control.
• Maintains security of teller cash according to authority levels per the Authorities and Guidelines.
• Works toward achievement of individual sales and service goals. Expected to meet minimum performance standards as outlined in the performance scorecard for this position.
• Handles cash accurately to maintain an acceptable cash difference record.
• Preserves the confidentiality of customer information according to the Non-solicitation and Non-disclosure policy of the Bank.
• Performs operational workflow for teller area, handles compliance, audit, operations and follows regulatory standards.
• Expected to attend and participate in ongoing training and Financial Center meetings.
• Other tasks as assigned.

Skills

Cash handling

Customer service

Outbound calls

Professional communication

Confidentiality

Time management

Attention to detail

Computer literacy

Proactive sales

Education

High School diploma or equivalent

Job description

FNBO in Missouri is hiring a Teller to provide excellent customer service and handle a variety of teller transactions in a fast-paced financial center. You will cross-sell bank services and refer products based on customer needs while maintaining accuracy and security of cash.

The role requires a high school diploma, cash-handling experience, and strong communication. Onsite work with standard banking hours and occasional travel to regional centers may occur.