Teller (Colesville Branch)

Atlantic Union Bank; Silver Spring (MD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental/Vision coverage

Life insurance

Disability coverage

401(k) plan

Paid time off

Wellness resources

Job summary

Atlantic Union Bank in Silver Spring, MD, is seeking a branch associate to provide exceptional customer service and handle routine cash transactions while supporting sales goals. The role requires learning bank products, adapting to digital channels, and complying with BSA/AML policies.

Ideal candidates will have a high school diploma, prior cash handling and customer service experience, and the ability to balance cash daily.

Qualifications

• High school diploma or equivalent required.
• Previous cash handling experience preferred.
• Previous customer service experience required.

Responsibilities

• Provide excellent customer experience.
• Perform basic customer and cash transactions.
• Balance cash each day.
• Identify referral opportunities to contribute to branch goals.
• Adhere to all applicable laws and regulations governing bank operations, including BSA/AML policy.
• Identify risk and escalate concerns through proper channels.
• Develop and maintain knowledge of bank products and services.
• Ability to learn and adapt to changing digital channels.
• Other duties as assigned.

Skills

Excellent customer service

Excellent communication

Sound business judgment

Proficient computer skills

Multi-tasking & detail oriented

Adaptive to change

Education

High school diploma or equivalent

Job description

This position is responsible for providing a best in class customer experience while processing transactions, servicing existing and potential customers, and contributing to branch sales goals.

Position Accountabilities

• Provide excellent customer experience

• Perform basic customer and cash transactions
• Balance cash each day

• Identify referral opportunities to contribute to branch goals
• Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares' BSA/AML Policy and Procedures
• Identify risk and escalate concerns through proper channels

• Develop and maintain knowledge of bank products, services, including other lines of business
• Ability to learn and adapt to changing digital channels
• Other duties as assigned

Organizational Relationship

This position is supervised by the assigned leader of the branch.

Position Qualifications

Education & Experience

• High school diploma or equivalent required
• Previous cash handling experience preferred
• Previous customer service experience required

Knowledge & Skills

• Excellent customer service skills
• Excellent oral and written communication skills
• Ability to exercise sound business judgment
• Proficient computer skills
• Ability to handle multiple tasks with attention to details
• Flexible, able to adapt to change
• Shifts may vary for each position offering, depending on business need
• Able to stand for extended periods of time and lift objects up to 30 pounds

Compensation offered will be based on a variety of factors, including but not limited to education, work experience, skills, certifications, and geographic location, etc.

Eligible teammates may participate in a comprehensive benefits package that includes medical, dental, vision, life insurance, disability coverage, paid time off, retirement savings through a 401(k) plan, wellness resources, and other programs designed to support teammates' health and financial well-being, subject to plan terms and eligibility requirements. In addition, certain positions may be eligible for incentive compensation, bonuses, or other variable compensation, subject to applicable plans and performance criteria. General information on our comprehensive benefits package can be found by visiting Employee Benefits | Banking Career Benefits | Atlantic Union Bank

We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.