Teller - Cobblestone Branch

ESL-Federal-Credit-Unio; Town of Victor (NY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401k with match

Wellness program

Paid volunteer time

Learning & Development training

Job summary

ESL Federal Credit Union is hiring for a teller position at our New York branch. The role focuses on processing customer transactions accurately, greeting customers, and identifying financial solutions to meet needs.

The position promotes building long-term relationships and supporting ESL’s community-focused goals. The role requires a High School diploma or equivalency, strong communication skills, and a flexible schedule (including weekends).

Qualifications

• High School diploma or equivalency required.
• Proficient in PC applications.
• Good verbal and written communications skills.
• People and team oriented.
• Prior sales experience preferred.
• Maintains flexibility to support branch needs.
• Demonstrates alignment with ESL’s Core Values, mission, and Purpose.

Responsibilities

• Provide excellent service to customers at the teller line or greeter desk.
• Warmly greet customers upon arrival at the branch.
• Use active listening and needs-based questions to understand the customer’s needs and financial goals.
• Identify products and services to meet the needs of the customer.
• Make recommendations and provide financial guidance or refer to a team member for further assistance.
• Show commitment to resolving customer issues in the moment.
• Engage in and document customer feedback through the VOC program to improve service.

Skills

Proficient in PC applications

Good verbal and written communications

People and team oriented

Prior sales experience

Flexibility to support branch needs

Alignment with ESL Core Values

Education

High School diploma or equivalency

Job description

Monday - Saturday with a day off during the week for working Saturday. Branch hours are Monday, Thursday & Friday 9:00 a.m. – 5:00 p.m., Tuesday & Wednesday 9:00 a.m. – 4:00 p.m. and Saturday 9:00 a.m. – 1:00 p.m. Must be flexible to meet current and future business needs.

ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others.

Pay and Incentive Plan:

$19.66 per hour

In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success.

Purpose of Position:

This position is responsible to effectively and efficiently process customer transactions in a Branch environment and refer customers that may need guidance in identifying the right financial solutions. This will lead to building long-term mutually beneficial relationships and support the achievement of business results. This position is also accountable to engage in supporting the key building blocks to ESL’s success

Accountabilities:

Customer Experience

• Provide excellent service to customers while working at the teller line or at the greeter desk.
• Warmly greet customers upon arrival at the branch.
• Use active listening and needs-based questions to understand the customer’s needs and financial goals.
• Identify products and services to meet the needs of the customer.
• Make recommendations and provide financial guidance to the customer, or refer to team member for further assistance
• Show commitment to resolving customer issues in the moment
• Leverage the Voice of Customer (VOC) program to document customer concerns or your experience as a team member serving customers.

Operational Excellence

• Effectively and efficiently process customer transactions.
• Adherence to ESL policies and procedures.
• Adherence to regulatory and disclosure requirements.
• Follow authentication process in order to determine the identity of the customer or prospect being served.
• Participate in fraud detection by validating monetary instruments presented by customers.
• Accurately process work. Some common examples include, but are not limited to, deposits, withdrawals, transfers, loan payments, and account maintenance.
• Comfort navigating a variety of systems required for customer support.

Employee Engagement

• Openly accept feedback to improve performance.
• Engage in continuous self-development by leveraging courses, workshops, and classes offered at ESL.
• Active participation in team meetings.
• Participate in and advocate for the VolunCare program.
• Leverage ESL Recognition Program to show appreciation for team members.

Growth and Purpose Outcomes

• Serve customers who visit ESL branches.
• Actively participate in coaching sessions with branch leadership to consistently improve relationship building skills, transaction processing, product knowledge, and strategies to help customers thrive financially.
• Demonstrates ability to have meaningful and genuine conversations with our customers. The objective of these thoughtful conversations is to understand the customers’ immediate needs and longer-term financial goals. These discussions may ultimately result in a referral to a branch partner for ESL products and services. Referral results will be used as one indicator of success in living our Purpose – We help our community thrive and prosper.
• Help the branch meet their assigned team sales targets through customer referrals for Personal Banking, Business Banking, Wealth Management, and Mortgage.

Qualifications:

• High School diploma or High School equivalency diploma required
• Proficient in PC applications
• Good verbal and written communications skills
• People and team oriented
• Prior sales experienced preferred
• Maintains a high degree of flexibility in support of branch needs
• Demonstrates alignment with ESL’s Core Values, mission, vision, and Purpose to help our community thrive and prosper

We’re committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.