Teller - Client Services Representative (Float Position)

Lpchamber; La Porte (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

1st Source Bank in Indiana is seeking a customer-focused Teller to provide individualized client service, process daily transactions accurately, and resolve inquiries in line with bank policies.

You will build client relationships, cross-sell bank products, balance cash drawers, support team operations, and participate in training and community activities. Evening and weekend availability may be required.

Qualifications

• Minimum one year of customer or retail service experience preferred.
• Cash handling experience preferred.
• Ability to respond to inquiries and resolve problems.
• Customer service and sales oriented.
• Attention to detail and time management.
• Good listening and communication skills.
• Basic PC skills; Windows-based systems.
• Ability to cross-sell bank products and services.
• Ability to work evenings and weekends as needed.
• Bilingual abilities are a plus.
• Strong organizational skills.
• Team-oriented mindset.
• Maintain confidentiality of client information and company records.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Provide individualized client service and handle daily transactions in accordance with Bank policies.
• Identify client needs and refer to the appropriate bank colleague when needed.
• Build client loyalty and relationships, addressing clients by name.
• Deliver exceptional customer service to every client.
• Follow bank policies and procedures and participate in sales programs.
• Participate in team meetings and community projects; assist with education programs.
• Balance cash drawer and assist with ATM, vault, and end-of-day tasks.
• Maintain regular and predictable attendance and complete compliance training.
• Understand applicable laws and regulations and comply with requirements.

Skills

Customer service

Cash handling

Communication skills

Time management

Detail oriented

Team oriented

Multitasking

Confidentiality

Education

High School Diploma/GED

Tools

MS Office

Windows-based system

Job description

Provides individualized client service while handling daily transactions, addressing inquiries, and problem resolution, in accordance with Bank policies and procedures.

ESSENTIAL REQUIREMENTS

• Processes financial transactions for clients accurately and efficiently.
• Identifies client needs uncovered during business interactions and/or conversations, promotes products and services and refers clients to the appropriate bank colleague if needed.
• Builds client loyalty; establishes client relationships, including addressing each client by name.
• Consistently delivers exceptional customer service to each and every client.
• Follows established Bank policies, procedures and guidelines.
• Participates in retail sales programs to help meet personal and banking center goals.
• Actively participates in team meetings and participates in community projects and appropriate educational programs related to the position.
• Balances cash drawer and assists banking center team in operational duties (i.e.., balancing the ATM, vault and end of day work).
• Regular and predictable attendance is an essential requirement of the position.
• Responsible for the completion of all compliance training related to the position.
• Must understand all applicable laws and regulations that apply to the position and complies with the requirements.

NON-ESSENTIAL FUNCTIONS

Performs all other duties as assigned.

EXPERIENCE/SKILLS

• One (1) or more years of customer or retail service experience preferred.
• Cash handling experience preferred.
• Ability to respond and assist clients with inquiries and/or problem resolution.
• Customer service and sales oriented.
• Careful attention to detail and time management.
• Good listening and verbal and communication skills.
• Good PC skills - ability to work in Windows based system essential.
• Ability to cross-sell bank products and services.
• Ability to work evenings and weekends based on banking center needs.
• Ability to communicate in another language is a plus.
• Good organizational skills.
• Ability to work in a team atmosphere.
• Ability to protect the confidentiality/privacy of others as appropriate, as well as of company documents and records.
• Ability to handle multiple tasks in a fast-paced environment.

EDUCATION

High School Diploma/GED required.

TRAVEL REQUIREMENTS

Ability to travel to all locations as needed for meetings, projects, training, seminars, etc.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

While performing the duties of this job, the employee is required to sit, stand and walk; use hands and fingers to operate keyboard and other office equipment; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop or kneel. The employee may occasionally lift and/or move up to 10 pounds.

EQUIPMENT

MS Office PC, fax, phone and standard office equipment.

Additional Postings available from 1st Source Bank