Teller - Client Services Representative (Float Position)

LaPorte Economic Advancement Partnership; Indiana; In loco; USD 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

1st Source Bank in Indiana seeks a customer service-oriented professional to handle daily banking transactions, assist clients, and resolve issues in line with bank policies.

You will promote bank products, build client relationships, and ensure accurate cash handling while maintaining compliance and attending training. Evening/weekend availability may be required.

Competenze

• 1+ years of customer or retail service experience preferred.
• Cash handling experience preferred.
• Ability to respond and assist clients with inquiries and/or problem resolution.
• Customer service and sales oriented.
• Careful attention to detail and time management.
• Good listening and verbal and communication skills.
• Good PC skills - ability to work in Windows based system essential.
• Ability to cross-sell bank products and services.
• Ability to work evenings and weekends based on banking center needs.
• Ability to communicate in another language is a plus.
• Good organizational skills.
• Ability to work in a team atmosphere.
• Ability to protect the confidentiality/privacy of others as appropriate, as well as of company documents and records.
• Ability to handle multiple tasks in a fast-paced environment.

Mansioni

• Processes financial transactions for clients accurately and efficiently.
• Identifies client needs and promotes products and services; refers clients to the appropriate bank colleague.
• Builds client loyalty and establishes client relationships.
• Delivers exceptional customer service to every client.
• Follows Bank policies, procedures and guidelines.
• Participates in retail sales programs to meet goals.
• Participates in team meetings and community/education programs related to the position.
• Balances cash drawer and assists with ATM, vault and end-of-day tasks.
• Maintains regular and predictable attendance.
• Completes compliance training and adheres to applicable laws/regulations.
• Performs other duties as assigned.

Conoscenze

Customer service

Cash handling

Cross-sell products

Attention to detail

Time management

Listening skills

Communication skills

PC skills

Teamwork

Bilingual (language skills)

Organization

Multi-tasking

Confidentiality

Formazione

High School Diploma/GED

Strumenti

MS Office

Windows OS

Descrizione del lavoro

Provides individualized client service while handling daily transactions, addressing inquiries, and problem resolution, in accordance with Bank policies and procedures.

ESSENTIAL REQUIREMENTS

• Processes financial transactions for clients accurately and efficiently.
• Identifies client needs uncovered during business interactions and/or conversations, promotes products and services and refers clients to the appropriate bank colleague if needed.
• Builds client loyalty; establishes client relationships, including addressing each client by name.
• Consistently delivers exceptional customer service to each and every client.
• Follows established Bank policies, procedures and guidelines.
• Participates in retail sales programs to help meet personal and banking center goals.
• Actively participates in team meetings and participates in community projects and appropriate educational programs related to the position.
• Balances cash drawer and assists banking center team in operational duties (i.e.., balancing the ATM, vault and end of day work).
• Regular and predictable attendance is an essential requirement of the position.
• Responsible for the completion of all compliance training related to the position.
• Must understand all applicable laws and regulations that apply to the position and complies with the requirements.

NON-ESSENTIAL FUNCTIONS

Performs all other duties as assigned.

EXPERIENCE/SKILLS

• One (1) or more years of customer or retail service experience preferred.
• Cash handling experience preferred.
• Ability to respond and assist clients with inquiries and/or problem resolution.
• Customer service and sales oriented.
• Careful attention to detail and time management.
• Good listening and verbal and communication skills.
• Good PC skills - ability to work in Windows based system essential.
• Ability to cross-sell bank products and services.
• Ability to work evenings and weekends based on banking center needs.
• Ability to communicate in another language is a plus.
• Good organizational skills.
• Ability to work in a team atmosphere.
• Ability to protect the confidentiality/privacy of others as appropriate, as well as of company documents and records.
• Ability to handle multiple tasks in a fast-paced environment.

EDUCATION

High School Diploma/GED required.

TRAVEL REQUIREMENTS

Ability to travel to all locations as needed for meetings, projects, training, seminars, etc.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.

While performing the duties of this job, the employee is required to sit, stand and walk; use hands and fingers to operate keyboard and other office equipment; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop or kneel. The employee may occasionally lift and/or move up to 10 pounds.

EQUIPMENT

MS Office PC, fax, phone and standard office equipment.

Additional Postings available from 1st Source Bank