Teller - Paris Main

FARMERS BANK & TRUST COMPANY OF MAGNOLIA; Paris (TX); On-site; USD 32,000 - 36,000; Full time

Job summary

Farmers Bank & Trust Company of Magnolia is seeking a cooperative Teller to process transactions, assist customers, and maintain accurate cash handling. You will verify endorsements, ensure proper account authority, and maintain confidentiality of customer information while delivering friendly service.

You will balance cash drawers, support ATM balance, and respond to service requests such as changes of address, debit card issues, and check ordering.

Qualifications

• Customer service experience or aptitude is required.
• Ability to process deposits, withdrawals, and basic banking transactions.
• Willingness to learn bank products and services.
• Strong numerical and data-entry accuracy.

Responsibilities

• Accept cash and check transactions for deposits, check cashing, loan payments, money orders/cashier's checks, and cash advances.
• Balance currency, coin, and checks in cash drawers; assist with ATM balance as applicable.
• Take service requests for address changes, debit cards, online banking, issuing temporary checks, and check ordering.
• Resolve customer issues and transaction discrepancies; answer inquiries regarding rates, accounts, and services.
• Build relationships with customers and non-customers and refer to other departments as needed.

Skills

Customer service

Cash handling

Attention to detail

Relationship building

Education

High school diploma or equivalent

Job description

General DescriptionTellers are the face of the Bank. They are responsible for processing transactions while providing excellent customer service and building relationships with customers.Essential Duties and ResponsibilitiesAccept cash and check transactions for deposits, check cashing, loan payments, money orders/cashier's checks, and cash advances. Assist customers with running coin through coin counters and exchanging for credit. Examine checks for proper endorsements; verify legality of documents; identify customers and ensure proper account authority for persons completing transactions. Record all transactions promptly, accurately, and in compliance with Bank procedures. Balance currency, coin, and checks in cash drawers; assist with ATM balance as applicable. Take service requests for address changes, debit cards, online banking, issuing temporary checks, and check ordering. Resolve customer issues and transaction discrepancies. Answer inquiries regarding interest rates, accounts, and products and services. Build relationships with customers and non-customers and offer products and services best suited for their needs. Make appropriate referrals to other departments such as new accounts, treasury management, lending, mortgage, trust, and financial services. Participate in activities for generating new business and/or saving on operational costs including calling customers and attending/working special events.Education And ExperienceEducation: Mental alertness and adaptability to office and field area work routines. Equivalent to four years high school, with particular emphasis during high school in office skills, shop skills, or others.Experience General: 7 to 11 months related experience and/or training.Additional InformationCore Competencies / Additional InfoMust provide excellent customer service consistent with Service with HEART standards to all customers - internal and external. Must maintain confidentiality of customer and bank information at all times. Must comply with all internal controls and established bank policies and procedures at all times. Must have a working knowledge of all bank products and services in order to ensure that customer needs are consistently met. Will have the opportunity to represent the Bank at community events and in civic organizations.