Teller - Branch Float

UNITED FEDERAL CREDIT UNION in; Hendersonville (NC); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Teller to provide exceptional member service and efficiently process transactions. This role emphasizes accuracy, professionalism, and meeting sales referral goals for various Credit Union products. Ideal candidates will possess strong cash handling and customer service skills, along with a commitment to integrity and quality service. Join a team that values community engagement and offers a supportive work environment, where your contributions will directly impact the financial well-being of members. If you are passionate about helping others and thrive in a dynamic setting, this opportunity is perfect for you.

Qualifications

• Minimum one year of customer service experience required.
• Sales or referral experience with proven results is preferred.

Responsibilities

• Complete member transactions with accuracy and professionalism.
• Meet established sales referral goals assigned by Branch Manager.
• Open and close the branch, maintain cash drawer and perform account maintenance.

Skills

Customer Service

Cash Handling

Sales Skills

Problem Solving

Time Management

Integrity

Interpersonal Skills

Education

High School Diploma or Equivalent

Tools

Microsoft Word

Microsoft Outlook

Ten-Key Calculator

Job description

The Teller is responsible for providing quality member service, accepting and accurately processing counter transactions and meeting established sales referral goals for Credit Union products.

Essential Functions, in Priority Order (Majority of duties, but not meant to be all inclusive or prevent other duties from being assigned as necessary)

• Complete members' transactions at the teller window with accuracy, timeliness, courtesy, confidentiality and professionalism. Time: 40%
• Meet established sales referral goals as assigned by Branch Manager. Time: 35%
• Open and close the branch and perform general account maintenance. Maintain and balance cash drawer, operate cash dispense machine, buy and sell cash to the vault, verify cash and keep cash in an orderly manner. Time: 25%

Education (Minimum education required to perform the duties of this position)

• High school diploma or equivalent.

Experience (Minimum experience required to perform the duties of this position)

• Minimum of one-year cash handling preferred.
• Minimum of one-year customer service experience required.
• Sales or referral experience with proven results.

Knowledge, Skills and Abilities (Minimum technical and communication skill levels and licenses/certificates normally required to perform the duties of this position)

• Honesty and integrity.
• Basic knowledge of math.
• Working knowledge with ten-key calculator, computer keyboard and computer programs such as Microsoft Word, Outlook and Internet.
• Ability to interact with members in a positive, professional manner.
• Strong belief in and commitment to quality customer service.
• Ability to enjoy dealing with a wide variety of people.
• Knowledge of Credit Union products and services.
• Ability to engage members in conversations to increase product penetration.
• Self-motivated with demonstrated referral skills.
• Valid driver's license required.
• Problem Solving.
• Drive for Results.
• Time Management.
• Dealing with Ambiguity.
• Demonstrates Courage.
• Interpersonal Savvy.
• Customer Focus.
• Integrity and Trust.
• Self-Development.
• Business Acumen.

Mental Requirements

• Ability to analyze member accounts to determine needs.
• Understanding of banking regulations, Credit Union systems and procedures.
• Ability to work under pressure.
• Proven problem-solving abilities.
• Ability to concentrate in a multi-task environment.
• Ability to maintain a positive attitude and professional image.
• Capable of empathizing with members, being patient and caring.

Tools and Equipment Used

• All available general office equipment as needed.
• All available computer software and hardware as needed.
• Drive-thru equipment.

Working Relationships/Contacts (Positions with which incumbent has frequent contact)

• Daily, personal contact with Credit Union members.
• Daily, personal/written/phone contact with Credit Union staff.
• Daily, personal/written/phone contact with Credit Union managers.

Physical Demands (Physical effort generally associated with this position)

Work involves standing for long periods of time and the need to have mobility throughout the Credit Union. There is potential for eyestrain from reading the computer screen. Manual dexterity is critical when handling cash and working with Branch Services equipment. Increased workload during busy times may cause increased stress levels. Ability to lift 50 pounds needed when lifting coin bags.

Working Conditions (Typical working conditions associated with this type of work and environmental hazards, if any, that may be encountered in performing the duties of this position)

Internal - Work is normally performed in climate-controlled office environment, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is very limited. Noise level is moderate and includes sounds of normal office equipment (computers, telephones, etc). No known environmental hazards are encountered in normal performance of duties. Length of day is unpredictable; long hours may be required to accommodate deadlines or special meetings.

External – This position will require travel to branches within the region. Information on environmental conditions is not available.

United Federal Credit Union has served its Members since 1949 by helping them to build a sound financial future. United is based in St. Joseph, MI, with additional branches in Arkansas, Indiana, Michigan, Nevada, North Carolina, Ohio & Pennsylvania. United, as a not-for-profit company, takes its commitment to both Members and the community to heart by improving lives and bettering local neighborhoods through financial tools and resources. The employees who work at United, known as Team United, are rooted in their communities as friends, family, volunteers, and mentors. For more information visit www.UnitedFCU.com.