Teller- Bilingual

Great Basin Federal Credit Union; Reno (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

Great Basin Federal Credit Union in Reno, NV is seeking a bilingual teller who delivers a remarkable member experience in line with our brand and service promises. You will perform a wide range of transactions, receive or pay out funds with high accuracy, and maintain precise records in our branch.

The ideal candidate has a High School diploma or GED, strong cultural awareness of Spanish-speaking communities, and at least one year in customer service with cash handling.

Qualifications

• High School diploma or GED equivalent.
• 1 year in customer service with cash handling.
• Strong knowledge of language and cultural differences amongst Spanish-speaking communities.

Responsibilities

• Perform a wide range of branch transactions with high accuracy.
• Maintain accurate transactional records.
• Cross-sell credit union products to members.
• Provide service in person and over the phone.

Skills

Bilingual Spanish-English

Cash handling

Customer service

Cross-selling

Education

High School diploma or GED

Job description

The bilingual teller creates a remarkable experience consistent with our brand personality, core values, service promises, mission, and vision with all internal and external relationships. Perform a wide range of transactions to serve members by receiving or paying out funds with high accuracy. Maintain accurate transactional records. Provide a variety of member savings, share draft/checking, and credit account transactions. Make referrals to the appropriate credit union department or team member with the intention of increasing member loyalty.High School diploma or GED equivalentStrong knowledge of language and cultural differences amongst Spanish-speaking countries1 year in a customer service capacity which included cash handling experience, preferably in a credit union, bank, or other financial institutionRequired Knowledge and AbilitiesKnowledge of:Credit union products, services, and policiesAbility to:Operate a personal computer and associated windows-based softwareOperate standard office equipment such as fax, copy and 10-key adding machinesProvide service to all members in the lobby in a timely mannerPerform minor math calculationsOrganize time and duties effectivelyCommunicate effectively and professionally with members and the publicWork independently and quicklyPay attention to details, be proficient and accurateBe flexible and handle more than one task at a timeHandle cash accuratelyCross sell in order to achieve established goalsPhysical Requirements (approximate percentage of day spent)Standing- 50%Sitting- 20%Bending-2%Squatting- 1%Walking- 20%Lifting- 5% 5-15 lbsTwisting-1%Driving- 1%** May be required to drive to another branch or Employee Sign upExtent of Public ContactThis position works extensively with our members, both internal and external. Job is performed in branch office location,handling transactions primarily in person, but also over the telephone.Working ConditionsDuties performed are in an office environment. May occasionally require traveling to branches to fill in as Teller asneeded or to attend meetings or classes.