Teller PT Northwest Bilingual Spanish

FIRST SERVICE CREDIT UNION; Houston (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

FIRST SERVICE CREDIT UNION in Houston is seeking a dedicated team member to provide superior service to clients. You will handle member transactions, maintaining an efficient front line. The ideal candidate should have customer service skills and be detail-oriented, ensuring every member feels valued.

This role includes educating members on credit union products and performing account maintenance. A high school diploma or GED is required. The position may require travel to other branches and Saturday work.

Qualifications

• Up to six months of experience in the banking industry or cash handling experience.
• Knowledge of Bank Secrecy Act and Anti-Money Laundering regulations.

Responsibilities

• Efficiently handle member transactions including deposits, withdrawals, and checks.
• Perform member account maintenance functions and assist with inquiries.
• Promote teamwork and assist colleagues as needed.

Skills

Customer service skills

Detail-oriented

Multi-tasker

Education

High school education or GED

Job description

Role

Deliver superior service to the members at all times. Present a positive, efficient and professional front line atmosphere. Leave the member with the feeling they are our number one priority. Treat all internal and external members with respect and courtesy.

Essential Functions & Responsibilities

• Efficiently and accurately handle all member transactions in person or by mail or phone including, but not limited to, deposits, withdrawals, transfers, cash advances, and exchanges of currency. Issue credit union and cashier checks, gift checks/cards, reloadable cards, etc. Responsible for balancing daily work, cash drawer, and negotiables. Also may assist with balancing branch negotiables including but not limited to official checks, etc.
• Perform member account maintenance functions including personal and account data changes and account openings.
• Promptly answer telephone inquiries and forward calls to appropriate personnel and take accurate messages when necessary and follow up that call was returned.
• Knowledgeable on the features and benefits of all Credit Union products and services and determine member needs and recommend products/services based on those needs.
• Promote teamwork by assisting others with work when needed or when own work is completed.
• Perform other job duties as assigned.

Performance Measurements

1. Knowledgeable on the features and benefits of all Credit Union products and services and determine member needs and recommend products/services based on those needs.
2. Tracks progress on individual production and account cross-selling goals.
3. Research and follow-up of member inquiries regarding credit union accounts and services in a timely manner whether in person or by mail or phone.
4. Must be available to travel to any branch location for back-up as requested by management, as well as work on Saturdays when needed.

Knowledge and Skills

Experience: Up to six months of experience in the banking industry and/or cash handling experience.

Education: A high school education or GED. Must be knowledgeable of Bank Secrecy Act and Anti-Money Laundering regulations and requirements.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Other Skills: Customer service skills, detail-oriented and multi-tasker.

Physical Requirements

• Position self to move about the work area.
• Reach, grab, sort.
• Communicate in person and via telephone with others.
• Identify and recognize small font communication.
• Ability to transport a minimum of 10 pounds.