Teller

Great Basin Federal Credit Union; Reno (NV); On-site; USD 36,000 - 48,000; Full time

Job summary

Great Basin Federal Credit Union is seeking a Teller to deliver a remarkable member experience in Reno. You will handle cash transactions, maintain accurate records, and assist with loan applications while providing friendly service in person and by phone.

The role emphasizes accuracy, attention to detail, and the ability to cross-sell products to help members meet their financial goals within a branch setting.

Qualifications

• HS diploma or GED required.
• Minimum 1 year in a customer service capacity with cash handling.
• Knowledge of credit union products and policies is helpful.
• Ability to operate a PC and basic Windows software.

Responsibilities

• Perform teller transactions with high accuracy and maintain records.
• Serve members in person and over the phone, delivering a remarkable experience.
• Assist loan department with loan application intake as needed.
• Cross-sell products to help achieve goals and refer to appropriate teams.

Skills

Cash handling

Customer service

Cross selling

Communication skills

Time management

Attention to detail

Teamwork

Education

High School diploma or GED

Tools

10-key adding machine

Windows-based software

Job description

The Teller creates a remarkable experience consistent with our brand personality, core values, service promises, mission, and vision with all internal and external relationships. Perform a wide range of transactional duties to serve members by receiving or paying out funds with high accuracy. Maintain accurate transactional records. Provide a variety of member savings, share draft/checking, and credit account transactions. Assist the loan department with intake of loan applications. Perform administrative functions to support the Operations Department. Make referrals to the appropriate credit union department or team member with the intention of increasing the credit union Core Membership.Experience and TrainingHigh School diploma or GED equivalent1 year in a customer service capacity which included cash handling experience, preferably in a credit union, bank or other financial institutionRequired Knowledge and AbilitiesKnowledge of:Credit union products, services and policiesAbility to:Operate a personal computer and associated windows based softwareOperate standard office equipment such as fax, copy and 10-key adding machinesProvide service to all members in the lobby in a timely mannerPerform minor math calculationsOrganize time and duties effectivelyCommunicate effectively and professionally with members and the publicWork independently and quicklyPay attention to details, be proficient and accurateBe flexible and handle more than one task at a timeHandle cash accuratelyCross sell in order to achieve established goalsHandle phone inquiries to satisfaction of membersPhysical Requirements (approximate percentage of day spent)Standing- 50%Sitting- 20%Bending-2%Squatting- 1%Walking- 20%Lifting- 5% 5-15 lbsTwisting-1%Driving- 1%** May be required to drive to another branch or Employee Sign upExtent of Public ContactThis position works extensively with our members, both internal and external. Job is performed in branch office location, handling transactions primarily in person, but also over the telephone.Working ConditionsDuties performed are in an office environment. May occasionally require traveling to branches to fill in as Teller as needed or to attend meetings or classes. Initial training period will require more travel as there are extensive training classes.