Teller/Banker (Utah County)

Security Service Federal Credit Union; Provo (UT); On-site; USD 35,000 - 45,000; Full time

Job summary

Security Service Federal Credit Union is seeking a Teller/Banker in Provo, Utah, to provide excellent service and promote various financial products. You will be the first point of contact for members and will help them with checking and savings accounts, loans, and more.

The ideal candidate should have a high school diploma and two years of banking or customer service experience. Strong communication skills and a customer-centric attitude are essential for success in this role.

Qualifications

• Minimum of two years of retail banking, cash handling, customer service experience.
• Ability to maintain confidentiality while delivering great customer experiences.
• Flexible work schedule and travel for work or training as needed.

Responsibilities

• Deliver the first impression of the credit union to members.
• Promote checking and savings accounts, loans, credit cards, and insurance services.
• Meet sales goals and identify cross-sell opportunities.

Skills

Customer-centric attitude

Interpersonal and communication skills

Detail-oriented

Education

High school diploma or equivalent

Tools

Excel

Word

Outlook

Job description

Overview

What You Will Do: As a Teller/Banker, you will often deliver the very first impression of the credit union to our members. You will become an expert and champion of Security Service products and services to help our members reach their financial goals. You will build and nurture long-lasting relationships by promoting checking and savings accounts, loans, credit cards, and insurance services. You will only offer products and services that meet our member's needs and contribute to their financial success. You will be a team player and support the credit union in becoming America's Best by meeting sales goals, proactively identifying cross-sell opportunities, and educating members on digital services available to them. You will provide universal service and will be cross-trained in both teller and banker functions to better serve our members. This means additional learning and growth opportunities for you. Completes any other job-related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization’s Values.

Responsibilities

• Deliver the first impression of the credit union to members and champion Security Service products and services.
• Promote checking and savings accounts, loans, credit cards, and insurance services; offer products that meet members’ needs.
• Meet sales goals and identify cross-sell opportunities; educate members on digital services.
• Provide universal service and be cross-trained in teller and banker functions.
• Support the credit union in pursuing its Vision, Purpose, and Values through ongoing learning and growth opportunities.

What We Require

• Member Consultant I: High school diploma or equivalent. Minimum of two (2) years of retail banking, cash handling, customer service and sales, or comparable experience.
• Customer-centric attitude focused on delivering great experiences while maintaining confidentiality.
• Excellent interpersonal and communication skills with a goal-driven mindset.
• Proficiency with computer software including Excel, Word, and Outlook; strong attention to detail and organizational skills; ability to focus in a fast-paced environment.
• Flexible work schedule during normal business hours and travel to/from other branch locations for work and/or training as needed.
• Management may require within 180 days of request registration as a Mortgage Loan Originator (MLO) under the S.A.F.E. Act; if registered, maintain active registration and comply with the Act, including reporting changes within required timelines and updating information.
• Must pass background checks for MLO registration against EPL, LDP List, and SCP list as required by secondary market investors; maintain ability to pass subsequent checks.