Teller / Banker (Aurora)

Security Service Federal Credit Union; Aurora (IL); On-site; Full time

Job summary

Join a leading credit union as a Teller / Banker, where you'll provide exceptional service to members by promoting financial products and services. The role offers career growth opportunities and is focused on fostering long-lasting relationships while meeting sales goals. Ideal candidates will have a customer-centric attitude and prior experience in banking or retail environments.

Benefits

Medical, dental, and vision insurance

401K match with immediate vesting

Tuition reimbursement

On-site fitness center

Paid vacation and sick leave

Qualifications

• Minimum of two years in retail banking and customer service.
• Goal-driven mindset with a focus on client needs.
• Ability to work a flexible schedule.

Responsibilities

• Deliver first impressions and promote products to members.
• Maintain long-lasting relationships with customers.
• Meet sales goals and identify cross-sell opportunities.

Skills

Customer service

Communication

Attention to detail

Organizational skills

Education

High school diploma or equivalent

Tools

Excel

Word

Outlook

Job description

As a Teller / Banker, you will often deliver the very first impression of the credit union to our members (credit union lingo for customers). You will become an expert and champion of Security Service products and services to help our members reach their financial goals. You will build and nurture long-lasting relationships by promoting our checking and savings accounts, loans, credit cards, and insurance services, to name a few. You will only offer products and services that meet our member's needs and contribute to their financial success. You will be a team player and support the credit union in becoming America's Best by meeting sales goals, proactively identifying cross-sell opportunities, and educating members on digital services available to them. You will provide "universal" service and will be cross-trained in both teller and banker functions to better serve our members. This means additional learning and growth opportunities for you!

Starting Pay-$20.00 per hour.

What We Require :

At Security Service, we champion career growth and development. As such, our member service roles have a defined career path to support this. Based on experience, candidates may be hired in a Member Consultant I or Member Consultant II capacity. Most of our branch managers and assistant branch managers started in a Teller / Banker role!

Member Consultant I : High school diploma or equivalent. Minimum of two (2) years of retail banking, cash handling, customer service and sales, or comparable experience.

A customer-centric attitude focused on delivering great experiences to our members while maintaining strict confidentiality. Excellent interpersonal and communication skills with a goal-driven mindset. Proficiency in computer software including Excel, Word, and Outlook. Strong attention to detail, strong organizational skills and the ability to focus in a fast-paced environment. Able to maintain a flexible work schedule during normal business hours never work another Sunday! May be required to travel to and from other branch locations for work and / or training.

Ideal Candidate Will Have :

A desire to learn and grow within the credit union. Prior experience with banking or financial institution core systems and platforms. Experience with recommending products and service that meet customer's needs. Our most successful Teller / Bankers are able to ask appropriate high-impact questions in order to discover needs that our members didn't even know they had. Our ultimate goal is to ensure our members are aware of what we offer so we are able to save them time and money.

SNPIJ

Who We Are :

Security Service Federal Credit Union is an industry leader who has built a reputation of innovation, strength, and stability. We pride ourselves on discovering and developing employees who have exceptional character and a genuine passion for helping others. In return, we deliver a comprehensive total rewards package that supports the financial, physical, and emotional wellbeing of our employees.

Our Core Values :

All employees should demonstrate our SSFCU core values Caring, Innovative, Honest, Fair and Dedicated while providing enthusiastic, professional, and courteous service to SSFCU members and employees.

What We Offer :

SSFCU offers a comprehensive total rewards package. Benefit options include medical, dental and vision insurance; health savings and flexible spending accounts; company paid employee life insurance; supplemental life insurance plans; supplemental insurance plans for hospital and critical accident; short term disability; company paid long term disability; paid sick and safe leave, paid vacation, 401K match with immediate vesting, tuition reimbursement, employee tenure and award programs, access to an on-site fitness center or gym membership reimbursement program. Employees can participate in our award-winning Total Wellbeing program focusing on physical, financial and emotional wellbeing. We invest in our communities through our Volunteer Corps and in you, through ongoing growth and development opportunities.

Additional Information :

We are an EEO Employer that provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.