Part Time (30 Hours) Associate Banker, Colfax and Sable Branch, Aurora, CO, Bilingual Spanish R[...]

J.P. Morgan; Aurora (CO); On-site; USD 30,000 - 45,000; Part time

Job summary

A leading financial institution is seeking a Part Time Associate Banker who is passionate about delivering exceptional client service and building trusted relationships. This role involves assisting clients with transactions, educating them on banking solutions, and ensuring a welcoming environment. Bilingual Spanish proficiency is essential for enhancing client interactions as you help them achieve their financial goals.

Qualifications

• Bilingual in English and Spanish required.
• Client service experience or comparable experience.
• Ability to quickly learn products and services.

Responsibilities

• Deliver attentive and friendly service to clients.
• Build trusted relationships and assist with transactions.
• Educate clients on technology self-service options.

Skills

Client service

Communication

Bilingual Spanish

Attention to detail

Empathy

Education

High school diploma or GED equivalent

Job description

Part Time (30 Hours) Associate Banker, Colfax and Sable Branch, Aurora, CO, Bilingual Spanish Required

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.

As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service. Your role at Chase will significantly contribute to the branch's success by delivering exceptional client experiences. You will build trusted relationships with clients, sharing product knowledge and solutions and introducing them to our team of experts – helping clients achieve their financial goals.

Job Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel appreciated, managing lobby traffic, checking clients into the waiting queue, and scheduling/canceling client meetings.
• Exceed client expectations while assisting with day-to-day transactions as well as open new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate clients on how the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – introducing them to our team of experts to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Required Qualifications, Capabilities, and Skills

• Ability to put clients first and exceed their expectations – delivering attentive and friendly service, creating a welcoming environment.
• Ability to build trusted relationships – demonstrating genuine care and concern during interactions with clients.
• Ability to engage clients – communicating clearly and politely to understand and help, anticipating client needs.
• Ability to quickly and effectively resolve client issues with attention to detail – providing a consistent client experience.
• Ability to elevate the client experience – working collaboratively as a team to deliver seamless service with care and sincerity.
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.
• Reading and speaking in both English and Spanish fluently is required for this role

Preferred Qualifications, Capabilities, and Skills

• Strong desire and ability to influence, educate, and connect customers to technology solutions.

About the company

J.P. Morgan is a leader in financial services, offering solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years. Our business has been built upon our core principle of putting our clients' interests first.

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